Catering Sales Manager

POSITION SUMMARY:

The Catering Sales Manager coordinates all aspects of contracted events, and acts as a liaison between resort departments and guests.

ESSENTIAL FUNCTIONS:

• Adhere to standards of operations, policies, procedures, instructions, etc.,
• Meet or exceed monthly, quarterly, and annual sales goals, targets, and initiatives.
• Maintain a complete database of accounts.
• Conduct site tours for potential wedding and catering events.
• Plan, sell, and service all groups assigned by the Senior Conference Services – Catering Sales Manager.
• Prepares Banquet Event Orders and Resumes, constantly planning and reviewing the groups details and changes.
• Ensure all Confirmations, P.O.s, etc. are completed and detailed.
• Follow all established Standards of Operation, policies, and procedures – generating and completing all necessary forms, correspondence, etc.
• Properly convey rate and package information within approved limits to maximize and protect our overall resort revenue yields.
• Perform in a manner that demonstrates the philosophies of Big Cedar Lodge.
• Ensure all arrangements discussed meet guest specifications.
• Promote all company properties and offer information to clients to cross sell the brand.
• Work closely with all departments such as Sales, Banquets, and Group Rooms to ensure that all details are communicated to ensure a successful guests experience.
• Perform other tasks as needed, directed, or assigned.
• Remain current with all pertinent computer software programs and equipment relative to job – Delphi, Outlook, etc.
• Have working knowledge of all departments, Big Cedar Lodge, and the resort’s amenities.
• Participate in all department meetings to include BEO, Huddle, Staff, Pre-Cons, etc.

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: High School Diploma or Equivalent
• Minimum of 2 years of experience in a sales capacity preferred

KNOWLEDGE, SKILLS, AND ABILITY:

• Must show schedule flexibility and willingness to work varied hours, holidays and weekends, understanding that the operation is 365 days/year
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology

TRAVEL REQUIREMENTS: Seldom/Never

PHYSICAL REQUIREMENTS:

• Computer Work: Regularly
• Walking: Regularly
• Sitting: Regularly
• Standing: Regularly
• Lifting up to 50lbs: Seldom / Never

WORK ENVIRONMENT:

• Office
• Restaurant/Resort

INDEPENDENT JUDGEMENT:

• Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.