Sales & Customer Care Manager

Canlan Sports is the largest private-sector owner and operator of recreational sports complexes in North America. The company's success in the sports and recreation industry is attributed to a focus on innovative programming, service excellence, world-class sports communities , and an understanding of its customers’ expectations and the commitment needed to deliver industry-leading participant experiences.

We are currently looking for someone with an entrepreneurial spirt and passionate about selling a sports and recreational experience with a truly differentiated competitive advantage. The Sales & Customer Care Manager executes sales strategies within their Sports Complex and leads the Customer Care Team to increase Sports Complex revenue and provide a best-in-class recreational customer experience.

The Sales & Customer Care Manager is responsible for customer retention, identifying, prospecting, and securing new accounts and deliver new revenue primarily focusing on 3rd party contract non-key-account customers, Public Programs, and Spot surface sales and working with F&B and Sports Stores where applicable to improve sales where/when possible.

If you have a passion for a high-growth environment and are committed to creating impact while seeking continuous improvement, we want to talk to you!

Education and Knowledge Requirements

• Post-Secondary school diploma or degree in Business, Marketing and/or Recreation.
• Completed both the APQ and SCQ training an asset.
• 3 years minimum of previous sales experience within a sport and/or recreational environment.
• Demonstrated leadership and the ability to motivate, coach, and manage a team working towards strategic goals.
• Critical thinking to provide solutions matched with strong communication, consultation, and presentation skills.
• Customer Service focus, strong follow-up skills and an ability to deal with tact, diplomacy, and confidentiality.
• Strong negotiating skills with ability to effectively turnaround objections, work around business obstacles and close sales.
• Basic accounting or budget experience, including the ability to manage expenses, track revenue, and identify where areas of opportunity and weakness exist.
• Ability to work independently and in a team environment with excellent organizational and time management skills.
• Working knowledge of MS Office Suite, CRM, and Database Management.

Skill Requirements

• Sales & Revenue Developmment
• Marketing
• Customer Relationship Development
• Public Programs Sales implementation and execution
• 3rd Party contracts below the key account level
• Sports Complex Surface flow management with General Manager under guidance of the Regional Sales Manager
• Supporting the Regional Sales Manager in the development & Execution of the sports facility marketing plan.
• Weekday Inbound call and Front Desk management
• Maximize, monitor, and reporting on Ice/Surface Utilization
• Sales materials around the sports complex are up to date and monitored daily

What we will provide

• Comprehensive benefits package including extended medical, dental, and disability.
• A competitive salary based on experience.

If you are interested in this role, please apply online

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. We are an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial, and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices

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