Service Account Manager

At Cerris Systems (formerly MMC Contractors), we believe in delivering quality craftsmanship while having fun along the way. Our group of construction companies prides itself on our almost 100-year history, our employee ownership structure, and our competitive pay and benefits. From the moment you start working with us, we’ve got your growth in mind. We believe Cerris isn’t just a great place to start your career – it’s a great place to watch it advance for years to come.

Come build the extraordinary with us. Apply today.

Nature of Work

Develop, service, and maintain the relationship and business for a client or group of clients related to service and/or special projects.

Essential Functions and Responsibilities

• Manage overall client relationship or multiple client relationships.
• Responsible for continued development of client relationships.
• Review and develop solutions for client’s needs.
• Establish capital budgeting for clients.
• May be required to oversee execution of work.
• Approve vendor or subcontractor invoices.
• Review and respond to client requests for proposals.
• Preliminary review of contracts, purchase orders, & change orders per company policy limits
• May create and manage scheduled maintenance agreements for clients.
• Support the dispatch of service technicians and other related trades people for client projects.
• Track and manage profitability of client base utilizing company accounting system.
• Coordinate jobsite activities such as deliveries, rigging, equipment, tools, etc.
• Perform other administrative activities including, but not limited to, drafting and responding to emails, electronic filing, and working with internal and external clients.
• Maintain a valid driver’s license and satisfactory driving record which, per Company’s vehicle policy, allows operation of a company vehicle.
• Exercise initiative or, as directed, perform additional duties to meet the needs of the organization.

Qualifications

• Ability to perform work accurately and completely, and in a timely manner
• Strong communication skills, verbal and written
• Ability to understand and implement best practice standards
• Knowledge of organizational structure and available resources
• Ability to quickly and effectively solve complex problems
• Ability to deliver quality through attention to detail
• Organizational skills
• Listening skills
• Ability to adapt to change and stress in the work environment and manage competing demands while maintaining high performance levels
• Ability to be proactive and resourceful
• Ability to follow-up on inquiries in a timely manner
• Ability to prioritize multiple projects
• Proficiency in MS Office and all other company utilized software
• Ability to build relationships with team members that transcend a project
• Ability to build relationships and collaborate within a team
• Ability to learn and use a variety of software, tools, and systems necessary to meet business needs
• Knowledge of construction industry terminology and documents

Education

• A minimum of a Bachelor’s degree in a related field from a four-year college/university or equivalent experience.

Experience

• 4 years or more of sales or trade related work experience required.

Physical Demands and Working Environment

• Physical demands for this position are moderate. Typically the employee may sit comfortably to do the work. However, there may be walking, standing, bending or carrying of items (25-50 pounds) such as plan documents, papers, books, parts, etc. There may be times of physical exertion, such as long periods of standing; walking over rough, uneven or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, climbing or similar activities. The work may require specific but common physical characteristics and abilities such as above-average agility and dexterity. Requires a good ability to see, hear, and speak · Standard project site environment may include machinery, parts and chemicals; may require protective gear.

Cerris and our group of companies are an Equal Opportunity Employer-EEO/AA/M/F/D/V/VEVRAA

#LI-LS1