Customer Success Manager Alta Video

Company Overview

At Motorola Solutions, we’re guided by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We’re solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That’s mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We’re solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that’s critical to connect those in need with those who can help. The work we do here matters.

Aperçu de l’entreprise

Chez Motorola Solutions, nous sommes guidés par un objectif commun: aider les gens à donner le meilleur d’eux-mêmes dans les moments les plus importants - et nous sommes à la hauteur de notre engagement en créant des solutions sécurisées. Parce que les gens ne peuvent donner le meilleur d’eux-mêmes que lorsqu’ils se sentent en sécurité et qu’ils le sont. Nous créons des solutions sécurisées en développant les meilleures technologies intégrées à travers les écosystèmes de sûreté et de sécurité. Qu’il s’agisse d’appareils et de réseaux de communications essentiels, d’une sécurité vidéo et d’un contrôle d’accès basés sur l’IA ou d’une capacité d’unir la voix, vidéo et les données dans un seul centre de commandement. Nous créons des solutions sécurisées en connectant les agences de sécurité publique et les entreprises, permettant ainsi une collaboration essentielle entre les personnes qui ont besoin d’aide et les personnes pouvant aider. Le travail que nous accomplissons ici est primordial.

Department Overview

This Customer Success Manager will be responsible for executing best-in-class strategies to promote adoption, revenue retention and growth, and customer advocacy with a focus on the enterprise and commercial space for the Avigilon Alta products. This role will deliver strategic offerings and services to drive successful outcomes for this portfolio of customers.

Job Description

Motorola Solutions is building talent pipelines to meet future hiring demands. This is a pipeline role, while there is not an immediate opening, we want to build relationships with prospective candidates like you. If your background is a match to our requirements, we’ll follow up with an exploratory conversation.

Job Summary

This Customer Success Manager will be responsible for executing best-in-class strategies to promote adoption, revenue retention and growth, and customer advocacy with a focus on the enterprise and commercial space for the Avigilon Alta products. This role will deliver strategic offerings and services to drive successful outcomes for this portfolio of customers.

This is a critical role to accelerate our global growth across our portfolio of products. This role will successfully collaborate with sales to grow product and service revenue and ensure the highest quality Customer Success engagement for our customers.

Requirements

• Execute on established strategies to maximize business and product value while focusing on the customer relationship and delivering successful outcomes across portfolio of assigned accounts

• Develop and deliver best practices, KPIs, and strategies for account adoption, retention, expansion, and advocacy

• Drive time-to-value and ROI metrics by enabling rapid and successful onboarding, adoption, and business value

• Guide the use and improvement of key systems and deliverables, including success plans, customer health scorecards, and business review presentations

• Identify customer requirements, uncover roadblocks, and demonstrate strong account management capabilities to drive lifetime customer value

• Work closely with sales and marketing on customer advocacy, reviews, and lead generation strategies

• Lead cross-functional collaboration with sales, support, and product teams to ensure proper feedback, escalations and improvement

• Help foster culture of Customer Success

• Knowledge of the security industry and large, expansive installments of security measures and applications in various industries

Experience

• At least 5 years of account management and/or customer success experience in a SaaS company

• Excellent verbal and written communication skills and experience in communicating product value propositions and building trust with customers

• Demonstrated analytical capabilities for reporting and metrics gathering

• A collaborative team player that enjoys working closely with people from other regions and function

• Help elevate and encourage those around you

• Excellent Salesforce.com experience

This position is a remote position and candidates can be located anywhere in Canada.

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Basic Requirements

• At least 5 years of project management, account management and/or customer success experience in a video security or SaaS company.

• 3+ years of Salesforce experience

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.

Motorola Solutions adopte, favorise et promeut les principes de diversité, d’équité et d’inclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées, quelles que soient leur race, origines ethnique, religion ou croyance, orientation sexuelle, identité et expression sexuelle, statut d’anciens combattants ou tout autre statut protégé par la Loi.

Nous sommes fiers de notre culture axée sur les personnes et les communautés, encourageant ainsi chaque Motorolan d’être la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse d’un monde plus sécuritaire.

Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité, nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.

Nous offrons également des mesures d’adaptation pendant toutes les étapes du processus d’embauche afin de favoriser l’inclusion des personnes vivant avec un handicap physique et/ou mental. Si vous avez besoin de mesures d’adaptation, svp nous faire parvenir un courriel à ohr@motorolasolutions.com.