Job Description

MUST HAVE LOGISTICS BACKGROUND

Role Overview:

As a Sales Support Specialist, you will serve as the initial point of contact for customer inquiries. Working closely with both external customers and internal teams, your role is crucial in maintaining our high standards of service.

Your key responsibilities will include:

Sales Facilitation: Contacting current customers to maintain and grow business. Produce accurate sales quotes and bring new sales opportunities to the attention of the Sales team.
Customer Engagement: Address customer feedback and concerns, ensuring each is directed to the appropriate departments for resolution. Conduct satisfaction surveys to continuously improve our customer relationships.
Marketing: Work with Sales Management on sales collateral, presentation materials, and promotional items. Coordinate email marketing campaigns and social media.
Reporting and Analysis: Produce reports to provide the sales team and management with actionable insights, helping to monitor and enhance performance.
Lead Management: Efficiently assess and process incoming leads, ensuring accuracy and potential. Manage leads through our CRM system, guiding customer inquiries to timely solutions.

Qualifications

Necessary Skills and Qualifications:

Excellent verbal, phone, and email communication skills with a customer-oriented approach.
Proven track record in inside sales, customer service, or related roles.
Able to multitask in a fast-paced environment.
Committed to excellent customer service.
forwarding or Port Drayage.
Outstanding interpersonal skills to work effectively with both customers and team members.
Meticulous attention to detail to maintain data accuracy and deliver quality service.
Proficient in Excel, PowerPoint
Familiarity with email marketing tools is a plus.

Job Type: Full-time

Pay: $31.00 - $35.00 per hour

Expected hours: No more than 40 per week

Benefits: