Service Inside Sales

Description:

Who We Are:

Modula is the leading US manufacturer of vertical lift modules (VLM) and automated storage and retrieval systems. Modula US has Manufacturing plants in Dayton, OH and Lewiston, ME, and remote locations throughout the US. Our corporate global headquarters is in Italy with many locations around the globe. Modula’s goal is to be an exceptional workplace admired for growing and developing talented employees and leaders, building innovative products through the development of a highly skilled and engaged workforce.

Modula’s Values: We are culture and value driven; regardless of position and title we are all in all the time.

• Passion- Proud of our work/Modula, love what you do, positive energy, go the extra mile, engaging
• Pursuit of Excellence- Continuous improvement, committed, attention to detail
• Accountability- Lead by example, follow through, integrity, create trust with team & customers.
• Agility- Flexible & adaptable, embrace change, ability to multi-task, sense of urgency.
• Teamwork- Proactive & effective communication, respect, humility, curious, openminded, diversity

Basic Functions and Scope of Job: The purpose of the Service Inside Sales is to develop new leads, communicated with customers, understanding their needs, and ensuring a smooth sales process. This role is also responsible for quotation management and aftersales internal support.

KeyResponsibilitiesandAccountabilities:

• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Understanding customer needs and identifying sales opportunities
• Answering customer questions and sending additional information if needed
• Service Sales related Order Entry – Using SalesForce and associated tools
• Keeping up with service products information and updates
• Explaining Service products to Customer and Channel Partners
• Provide day to day support for the Regional Service Sales workforce
• Interfacing with Channel Partners and Direct Clients for information request and quotations.
• Preparing and quoting Service agreements and other services as directed or requested and follow up with Channel Partners and Direct Clients
• Provide support to and with other department to ensure smooth execution of Service projects
• Maintains a neat, clean, and safe working condition
• Adheres to all the established department and company standard operating procedures
• Perform other duties as assigned

Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. It is expected that this role will perform other duties as assigned.

Requirements:

QualificationsandSkills:

This role is pivotal in supporting customer service efforts. The individual in this position must have a high degree of integrity, resourcefulness, and professionalism in working with colleagues and clients. Relationship building, client service, and the ability to follow up in a timely manner are critical for success. The ideal candidate will have relative experience, excellent communication and time management skills, and manufacturing aptitude.

• Minimum education of a high school diploma required; vocational school diploma or higher in a related field is preferred
• Minimum of two (2) years of experience in a Business Environment
• Minimum of two (2) year experience in Vendor/Client Relation (B2B)
• Strong analytic and problem-solving skills and excellent verbal and written communication skills
• Understand Costing / Margin / Markup / Profit
• Ability to work independently and effectively within a team
• Good organizational skills and the ability to multitask
• Excellent phone and cold calling skills
• Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge
• Ability to achieve target
• Experience using CRMs, SAP is a plus
• Strong computer skills, including proficiency in current versions of MS Office is required, and must be able to navigate custom databases and on-line document management software
• Travel up to 30% is required

WorkEnvironment(Position/%oftimeperdayorfrequency):

Walking / 20%

Sitting, Standing / 70%

Twisting, turning, and Squatting / 10%

Climbing / Stepladder occasional

Pulling/Pushing / Up to 150 lbs. using pallet jack

Lifting / Up to 50 lbs.

This position is office based in Franklin, OH