Job Description
ABOUT THE ROLE
The Sales Experience Coordinator reports to the Customer Success Supervisor and works within the Scaled Sales Team to grow the business and continuously improve the sales experience within the Peloton Commercial organization.
As a Sales Experience Coordinator, you will focus on helping Peloton Commercial to achieve and exceed sales goals. You'll do this by handling inbound leads and conducting outbound lead generation to uncover new business. You'll build relationships to understand customer business challenges and how Peloton can solve them with our portfolio of offerings & services. You will educate and skillfully guide commercial customers through the Peloton buying experience while ensuring the highest level of quality, customer care, and integrity. You are a results-focused individual who is agile and able to thrive in a fast-paced environment where wearing many hats is often necessary to get the job done.
YOUR DAILY IMPACT AT PELOTON
- Maintain a consultative selling approach; selling the company's core products, accessories, and ancillary product offerings (i.e., extended warranties, preventive maintenance programs) to Commercial Customers.
- Serve as product expert utilizing detailed knowledge of products, and services offered and ensure that those products/services consistently meet client needs.
- Manage the inside sales process from lead prospecting, lead qualification, building quotes through to closure.
- Receive and process customer orders efficiently and assist in improving order operations
- Work closely with the internal Finance Department to facilitate credit approvals and payment arrangements, as well as partnering with the customer's chosen external financing partners
- Collaborate with marketing & sales partners to generate leads & move them through the sales funnel as quickly as possible.
- Take ownership in answering any customer questions and delegating to the appropriate team for solutioning
- Participate in team meetings & support ongoing process improvements to help Peloton Commercial achieve revenue, profitability, and market share targets
- Assist with trade shows and conferences when necessary
- Assist with special projects or other duties as needed
YOU BRING TO PELOTON
- 3 years of experience in sales or sales coordination experience including some experience with outbound prospecting and lead generation is required
- Project management or operational knowledge is strongly preferred
- Present a professional and congenial phone manner (i.e.: tone, vocabulary, etc.)
- Ability to work in a fast-paced environment with a high volume of phone calls, emails, and workload on a consistent basis
- High degree of organizational skills and time management
- Ability to effectively formulate written correspondence
- Ability to think and act quickly, be a self-initiator, and thrive in ambiguity
- Ability to act as a liaison between multiple departments with efficiency
- Strong working knowledge of computers, experience with Google or Microsoft productivity tools
- Experience using Salesforce or equivalent CRM system required. Groove/Outreach, Genesys, and Looker knowledge are a plus.
- Familiarity with the fitness or health industry or Peloton is a plus
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ABOUT PELOTON:
Peloton (NASDAQ: PTON), provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together immersive classes, cutting-edge technology and hardware, and the Peloton App with multiple tiers to personalize the Peloton experience [with or without equipment]. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.
At Peloton, we motivate the world to live better. "Together We Go Far" means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. By combining hardware, software, content, retail, apparel, manufacturing, Member support, and so much more, we deliver an exhilarating fitness experience that unlocks our members' greatness. Join our team to unlock yours.
Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.
If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
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