Job Description

Job Title: Account Manager (Remote)

About Us: Our Client is a leading provider of innovative financial solutions, dedicated to helping individuals and families secure their financial future. We pride ourselves on delivering exceptional customer experiences and achieving outstanding results through our dedicated team of professionals. As we continue to expand, we are looking for a talented Account Manager to join our team in a remote capacity.

Job Overview: We are seeking an experienced and motivated Account Manager to build and maintain strong relationships with clients, ensuring their satisfaction and identifying opportunities for further engagement. This is a fully remote position, offering an annual salary of $55,000-$65,000 with uncapped commission potential based on performance. As an Account Manager, you will be responsible for managing a portfolio of clients, providing exceptional customer service, and driving revenue growth through upselling and cross-selling opportunities.

Key Responsibilities:

Client Relationship Management: Serve as the primary point of contact for a portfolio of clients, developing and maintaining long-term relationships to ensure customer satisfaction and retention.
Sales Growth: Identify opportunities to upsell and cross-sell additional products and services to existing clients, driving revenue growth and meeting individual sales targets.
Account Planning: Create and execute account plans that align with the clients' business goals and objectives, ensuring proactive engagement to address their needs.
Problem Solving: Address client concerns and issues, providing effective solutions in a timely manner. Escalate complex problems to senior management when necessary.
Performance Tracking: Monitor client accounts and analyze performance metrics, preparing regular reports for both internal stakeholders and clients. Utilize data to suggest improvements and value-added services.
Collaboration: Work closely with the sales, marketing, and customer service teams to ensure a cohesive client experience and address any potential service gaps.
Contract Renewals: Lead the contract renewal process, negotiating terms and ensuring clients continue their partnership with the company.

Training and Development:

Participate in comprehensive training to gain a thorough understanding of our products, services, and internal systems.
Receive ongoing support and coaching to help you grow in your role and achieve your targets.

Qualifications:

Proven experience in account management, sales, or a related field.
Strong communication, negotiation, and interpersonal skills with a customer-first attitude.
Ability to manage multiple accounts and prioritize tasks effectively.
Experience in upselling and cross-selling within existing client bases.
Self-motivated, goal-oriented, and able to work independently in a remote environment.
Proficiency with CRM software and other account management tools.
Flexibility to adapt to clients’ needs and occasionally work outside regular business hours to ensure client satisfaction.

Compensation:

Base Salary: $55,000 - $65,000 per year.
Uncapped Commission: Additional earning potential through uncapped commission based on performance and revenue generated.
Benefits: Comprehensive benefits package, including health, dental, and retirement plans.
Work Environment: Fully remote position, offering flexibility in work hours and autonomy in managing your client portfolio.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits: