Job Description

At Cadillac of Calabasas, our goal is to ensure an "extraordinary guest centric experience" for our clients. Everyone on our staff is a Cadillac of Calabasas advocate who shares our passion and values. Our ideal candidates are confident, passionate people looking to grow and succeed with the newest and most state-of-the-art Cadillac facility in the country.

Responsibilities and Qualifications

The Cadillac Brand Specialist (Sales Consultant) position gives you the opportunity to build your own book of business and provides an unlimited earning potential. The Sales Consultant will provide the client a unique and extraordinary car purchase experience by assisting them from the beginning to the end of the purchase process.

Must be able to drive and operate vehicle
Prospect for new and current clients
Learn and utilize all company provided software including the Client Relationship Management (CRM) system
Greet prospective and repeat clients on the service drive and analyze their position towards buying another vehicle
Work in partnership with the F&I Team to resolve any outstanding contracts or incomplete deals
Follow up with clients and prospective clients in a timely fashion
Have an understanding of all F&I products and assist in providing a needs/benefit analysis
Be accountable for departmental performance standards, including but not limited to; “Customer Service Index”, “Gross Average”, “Finance & Lease” and vehicles sold
Have proper knowledge of products and current market trends Meets/Exceeds Cadillac of Calabasas and manufacturer training and certification plans and standards
Utilize all Cadillac of Calabasas and manufacture required tools, software and processes to meet and/or exceed set standards
Know and understand processes and programs to achieve client satisfaction
Know and understand the Cadillac of Calabasas Privacy and Information Security Policies and adhere to the requirements
Read and understand all company policies and procedures in the company handbook
Attend weekly department meetings
Follow other duties that may be assigned
Experience using Microsoft Office
High school diploma or equivalent
Must be at least eighteen years of age
Must have a valid driver’s license and meet company MVR policy requirements
Must be able to pass pre-employment screenings (background and drug test)