Technical Account Coordinator

Salary Range: $50,000-60,000

Are you ready to make an impact? Join Integris, where integrity meets innovation! Be part of a team that’s redefining IT services by leading with “People First”.

Integris is a leading IT solutions provider, offering high-touch services that clients love. Our team of highly experienced local professionals delivers best-in-class solutions, including dedicated vCIOs, specialized security and compliance advisory services, and a 24/7 help desk. As we rapidly expand across the country, both organically and through partnerships with like-minded managed IT service providers (MSPs), we remain committed to identifying the best talent available to play a crucial role in transforming IT services for our clients.

Job Summary

The Technical Account Coordinator is responsible for managing and supporting the technical and service needs of our clients. This role involves coordinating with various teams to deliver technical solutions, resolving technical issues, and ensuring client satisfaction through exceptional customer service. The ideal candidate will have strong technical acumen, excellent problem-solving skills, and a customer-centric approach.

Job Responsibilities:

• Serve as the primary technical and service point of contact for clients.
• Understand clients’ technical and service needs and provide appropriate solutions.
• Coordinate with internal teams (sales, engineering, support) to deliver technical solutions and services.
• Manage and resolve technical issues for assigned accounts.
• Provide technical training, advice, and support to clients.
• Maintain a deep understanding of the company’s products and services.
• Create and update technical documentation and account plans.
• Conduct regular technical and service reviews with clients to ensure satisfaction.
• Assist with preparation for Strategic Business Reviews (SBRs) by creating and preparing reports.
• Ensure clients receive accurate and timely quotes for products and services.
• Monitor client agreements and ensure they are professionally designed and implemented.
• Address client requests within SLA targets.
• Document and track work in real-time using ConnectWise.
• Meet assigned metrics and KPIs.

Job Qualifications

Education/Certification Requirements:

• Bachelor’s degree in Computer Science, IT, or a related field.
• Relevant certifications in IT or customer service are a plus.

Experience Requirements:

• Proven experience in a technical support or account management role.
• Experience in IT/MSP environments preferred.
• Basic understanding of computer hardware, software, network concepts, and cloud computing (Microsoft Azure, Microsoft 365).
• Proficiency in CRM software and Microsoft Office Suite.

At Integris, we value our team members and offer comprehensive benefits, including:

• Medical, Dental, and Vision Insurance
• 401K Retirement Plan
• Minimum 4 Weeks of Paid Time Off (PTO)
• Birthday PTO
• Paid Holidays
• Paid Time Off for Volunteering
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Supplemental Insurance
• Employee Assistance Program

Join us in shaping the future of IT services while making a positive impact on our clients and communities.

Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.