Customer Relationship Manager, Entrepreneur

By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

At RONA, over 22,000 employees let their passion blossom every day. Our teams from the RONA+, RONA, Réno-Dépôt, and Dick’s Lumber banners across Canada are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So if you’re looking to do what you love, we could be a perfect match.

Our expectations:

The Department Manager acts as a Company representative to the team under their responsibility. They motivate, lead, guide, and train employees under their supervision. They play an active role in the achievement of store and Company objectives, in process improvement, and in problem-solving. They also make sure that all customers benefit from exceptional customer service and can shop in a pleasant and safe environment.

Your role:

• Supervise work according to set priorities and the Company’s requirements
• Resolve any issue that may arise while ensuring customer satisfaction
• Carry out merchandising duties according to the Store Manager’s directions
• Supervise the replenishment process
• Manage promotional activities according to sales
• Assist in recruiting staff for the department under their responsibility
• Determine work schedule while complying with the established labour budget and ensuring that customer needs are met
• Coach, encourage, and motivate employees
• Assist employees regarding work performance on an ongoing basis and apply corrective measures if required
• Participate in the performance assessment process and employee training, and follow up as necessary
• Follow the store’s policies and procedures on loss prevention and health and safety in the workplace

The qualifications we are looking for:

Do you find sales and customer service motivating? Are you passionate about team management and development, and you can exercise good judgment when setting priorities? Then you have what it takes to be part of our team! Previous experience will be considered an asset.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.