Job Description

JOB TITLE:

Logistics Customer Account Coordinator

LOCATION:

1316 Priority Ln, Chesapeake, VA 23324 (please note, this is an ONSITE role)

JOB PURPOSE/OBJECTIVES:

Provide for the satisfaction of customer requirements through smooth external and internal communication, order entry and handling, on both Domestic and Export markets.

KEY RESULTS AREAS / PRINCIPAL RESPONSIBILITIES:

Front Office in direct contact with customers / voice of the customer inside Imerys
Receive Purchase Orders from customers and smoothly manage their control (coherency with our offer) and their confirmation back to customers
Play the role of single point of contact for customers’ request linked to Customer Service perimeter
Invoice the purchase orders once delivered
Ensure customer satisfaction in link with Imerys offer (quality of service, quality of communication and support).
Record and monitor samples’ requests.
Assist customers in resolving issues
Track the progress in the orders management: Advise collect customers when their orders are ready for pickup / Advise customers when orders are late at delivery or past dues at pick up / Challenge the internal players in case of delay
Report customers complaints received and follow up on investigation and action plan

Back Office position in direct contact with internal players (Sales, Supply Chain, Production)

Perform Purchase orders entry into ERP Sales Order Processing System in respect with the potential allocation strategy or the priorities given by the Senior management
Manage the documents needed in the operational collaboration with the customers

Provide Customer Service expertise to the Sales representatives as main point of contact

Is accountable for maintaining customer and sales order databases up to date, with all documents tagged as specified in the procedure
Guarantee a smooth link among the players in charge of the purchase order management (Sales, Operations and Logistics)
Work in collaboration with the freight forwarder for freight quotation and bookings for export customers
Support to Supply Chain group includes: Order processing to deliver status (order accuracy for reporting and freight accrual creation, etc.)
LTL, drayage from docks
Assist on collect shipment needs, inbound deliveries for operations
Team player in a complete local Supply chain group, including Transport, Distribution and Imports activities.

KNOWLEDGE, SKILLS AND EXPERIENCES

Prior customer service experience expected, ideally in an international environment
Critical thinking and problem solving skills
Exceptional interpersonal skills
Very agile in ERP management. Experience in SAP and AX is a plus
High School diploma or equivalent is a minimum yet some higher education or college is preferred

Job Type: Full-time

Benefits: