Sign Materials Customer Service

Job Description

Reports To: Sales Manager

Job Overview: Office position that offers frontline support for our inbound calls and e-mails. You will interact with customers via various channels such as email, live chat, and phone to address inquiries, resolve issues, and ensure a positive shopping experience. This role requires excellent communication skills, attention to detail, and a strong commitment to customer satisfaction. Work with shipping department to process customer orders. Some outbound calling will be required.

Responsibilities and Duties:

· Working to fulfill company goals and policies.

· Provide Excellent Customer Support.

· Respond promptly to customer inquiries via email, and phone in a professional and courteous manner.

· Assist customers with order placement, product inquiries, shipping information, and returns or exchanges.

· Resolve customer complaints and concerns effectively and efficiently, aiming for first-contact resolution.

· Process orders accurately and efficiently, ensuring timely fulfillment and delivery.

· Work with warehouse to process orders and help resolve issues.

· Develop a comprehensive understanding of our product catalog and offerings.

· Provide detailed product information and recommendations to customers based on their needs and preferences.

· Stay updated on new product launches, promotions, and company policies.

· Assist customers with technical issues related to the website, account access, payment processing, and other online functionalities.

· Troubleshoot problems and escalate complex issues to the appropriate department for resolution.

· Maintain accurate records of customer interactions and transactions using our CRM system.

· Monitor customer feedback and identify recurring issues or trends to improve processes and enhance customer satisfaction.

Qualifications:

· Previous experience in customer service or retail, preferably in an office environment.

· Excellent communication skills, both written and verbal.

· Strong problem-solving abilities and attention to detail.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Experience level:

• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Buffalo, NY 14207: Relocate before starting work (Required)

Work Location: In person

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