eCommerce, Key Account Manager

Position Snapshot

Business area: Nestlé Purina PetCare Canada

Job title: eCommerce,Key Account Manager

Location: Mississauga ON located at 2500 Royal Windsor Dr, Mississauga ON L5J 1K8;

Hybrid

A little bit about us

As a company made up of pet owners, we believe that pets and people are better together. If you share our passion for pets and you're looking for a career where you can take ownership, collaborate and contribute to challenging, satisfying and meaningful work, then you are the type of person we want at Nestlé Purina PetCare Canada. We are a leader in the pet care and pet nutrition industry, producing Canada’s best loved brands including Alpo ®, Beneful ®, Beyond ®, Dog Chow ®, Cat Chow ®, Fancy Feast®, Friskies®, Tidy Cats®, Pro Plan®, Purina ONE® and many more. Join us in enriching the lives of pets and the people who love them.

What to Expect:

We are looking for an eCommerce- Key Account Manager based at our PetCare Division in Mississauga, Ontario reporting into the Director of e-Business. Our goal in winning share during this phase of rapid growth in eCommerce drives the need for a passionate and agile individual who can deliver sales objectives on volume, retail and media executions while also managing the budget.

A day in the life of a Key Account Manager

As a Key Account Manager – eCommerce, you will be responsible for: customer management, commercial planning, developing digital marketing strategy, SEO, budget management, competitive business solutions management, sales projections and analytics/reporting. The primary goal is to grow sales, market share and profit for the eCommerce channel.

Key Responsibilities

• Annual Business Planning (JBP):Build and lead full year Joint Business Plans. Responsible for determining the internal/external priorities and leading the negotiation with the customer in consultation with the Director of eCommerce to reach a mutually acceptable agreement that delivers value.
• Strategy Development: Formulate and implement a strategic retail and media plan to maximize volume, profit, and share. Leads the integration of eCommerce strategies into channel playbook.
• Account Management: Owns and manages the planning and execution of revenue and trade plans to deliver on profit and share expectations. Optimize new product listings and launches with the customer in line with the strategic distribution targets of the organization. Execute both external and internal daily management tasks including, but not isolated to, sales reporting, promotional programs, order management, catalogue availability and marketing optimization.
• Forecasting and Supply Management: Accurately forecast volume through market insights and clear identification of risks and opportunities on a monthly cycle. Work with our Customer Facing Supply Chain team to improve internal forecast accuracy and drive operational efficiencies externally with the Director of eCommerce
• Market Insight/Analytics: Data-driven decision-making is at the core of successful eCommerce management. Monitor and identify external competitive activity, trends, market issues and opportunities. Analyse the key promotional activities and business trends to understand results, inform strategic decision-making and drive continuous improvement.
• Merchandising & Media: Lead development of digital merchandising strategies, product carousels, brand hubs, taxonomy, site architecture, grouping, title strategies and provides support on e-Content.

Search: Leads the planning & execution of best-in-class search strategies, ensuring effective positioning of Purina brands in both paid and organic placements for specified customers while ensuring alignment to corporate search strategy.

Role Requirements

• 3+ years as a sales leader with a proven track record of delivering business results, within the CPG industry; Pet Category experience is an asset
• Should have a solid understanding of eCommerce platforms, digital advertising, and search engine optimization (SEO) to optimize product visibility and drive conversion.
• Effective communication, negotiation and strong leadership skills are required to express analytics and deliver presentations to various levels within the organization and externally to customers.
• Proficient in gathering data and storytelling to deliver actionable insights.
• Advanced computer skills, specifically with MS Word, Excel, and PowerPoint. SAP and Power BI is an asset.
• Managing P&L and trade spend is an asset.
• Completion of a university degree in Business Administration or any related field (MBA is an asset)
• Experience with Power BI (or comparable platform) is required, including visualization, parameters, report optimization, creating measures, modelling, reports/dashboards, and dataflows.
• Have an excellent understanding of technology (MS Excel, PowerPoint, Word, and Access)

Benefits

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
• Company matched pension plan
• Three weeks of Vacation and five personal days (Personal Paid Holidays)
• Flexible and hybrid work arrangements
• Excellent training and development programs as well as opportunities to grow within the company
• Access to Educational Assistance & Tuition Reimbursement
• Bonus eligibility
• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
• Adoption benefits to remove some of the financial barriers associated with adoption
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
• Bring your dog to work!

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.