Showroom Manager (Boston)

Phillip Jeffries is looking for a Showroom Manager in the Boston, MA market!

Phillip Jeffries is searching for a high energy individual that that is excited about making an impact from day one. As the Showroom Manager, you will be responsible for managing all facets of a luxury showroom – assisting with project management, coordinating with cross-functional teams to ensure systems and processes are in place, and onboarding new showroom staff.

The ideal candidate will have sales and management experience (interior design industry and/or luxury retail sales is ideal). Most importantly, the Showroom Manager will be the brand ambassador for the Boston market, maintaining Phillip Jeffries unique culture and image from afar! This position will report directly to the Director of North America Showrooms and will be based in our Showroom, located in Boston Design Center (Seaport area).

What you will be doing:

Sales Growth

• Grow sales in the Boston, MA market.
• Manage strategic sales plan
• Direct all activities required to achieve sales goals via service and marketing standards
• Manage sales through developing new and existing Phillip Jeffries clientele
• Prepare weekly, monthly, quarterly and annual recaps covering sales performance, analysis of performance and key objectives

Brand Ambassador

• Be responsible for evolving the ultimate guest experience
• Be an ambassador and help increase Phillip Jeffries brand awareness
• Entertain top designers with sales staff
• Own and oversee all showroom events
• Attend industry and networking events
• Be point person for local marketing opportunities and communicate to corporate Marketing
• Liaise with Director of Showrooms, Vice President of Sales, North America and Executive Leadership

World Class Customer Service and Operations

• Deliver world class customer service at all times
• Ensure best practices for issue resolution, claims, etc.
• Communicate feedback regarding service failures/customer concerns to corporate
• Own the maintenance of the Phillip Jeffries showroom's overall image (i.e. ensuring showroom updates and displays are installed to corporate standard in a timely manner)
• Oversee sample stock replenishment and general showroom supplies
• Ensure performance standards meet the goals of the company

Talent: People & Culture

• Coach and motivate a high performing team
• Oversee scheduling of the showroom ensuring coverage for breaks, vacations, etc.
• Conduct monthly one-to-one meetings with all direct reports
• Assist with recruiting and training of all new team members
• Create and execute individual development plans
• Ensure a working environment that feels safe and reflects the core values of Phillip Jeffries
• Communicate company initiatives/objects to team

Miscellaneous

• Be responsible for opening and closing the showroom
• Be available to be onsite in the event of an emergency
• Offer recommendations for new technology when needed
• Oversee system and process development
• Oversee change management process
• Visit corporate headquarters a minimum of 1 time per quarter and/or when requested
• Attend Sales Manager meetings and other PJ hosted events

Must have:

• 5+ years’ experience in a sales management role within high end luxury brand environment
• 5 years inside/outside sales experience in a showroom, retail or architectural design firm
• Must currently live within the Boston, MA territory
• Background in interior design industry and/or luxury retail sales
• Well connected within the luxury design trade around the showroom
• Wallcovering background/exposure a plus
• Proven team builder with the ability to coach and develop a sales team
• Self-motivated leader with excellent communication skills, both verbal and written
• Innovative approach to selling with a client-centric mentality
• Exceptional time management skills with ability to multi-task
• Resilient with the ability to pro-actively overcome challenges
• Ability to inspire trust, integrity and professionalism
• Innovative and strategic thinker who promotes process improvements
• Ability to take charge, drive for results and make sound decisions quickly
• Ability to negotiate and close deals
• Digitally savvy – willing and able to connect with clients both virtually and in person
• Proficient in all Microsoft Office applications: working knowledge of CRM systems
• Bachelor’s degree or equivalent

Why Phillip Jeffries?

As a purpose-driven organization, we truly believe that where you work matters. We are committed to creating an organization with a higher purpose, a place where our talented team can truly flourish. Phillip Jeffries believes in creating an environment with opportunities to grow personally and financially, offering volunteer opportunities that support our community and environment as well as extending a rich benefits package to care for our most valuable assets, our team.

Compensation Benefits:

• Competitive salary
• Company bonus program
• Annual Cost of Living Increase
• Retirement Plan - company automatically contributes approximately 10% of your annual compensation

Health Benefits:

• Medical Coverage – low cost to the employee ($20 per month)
  • Spouse/ Domestic Partner/ Civil Union Partner Coverage
  • Family Coverage
• Health Reimbursement Account (HRA)
• Prescription Plan
• Dental and vision coverage
• Tax advantages through Flexible Spending Accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars

Other PJ Perks & Benefits:

• 20 Paid days off per calendar year
• 10 Paid holidays

• Detailed onboarding plans that outline 30/60/90 goals and trainings.
• Earn Paid time off for community service - Up to 3 days per year
• Employee Discount on PJ Wallcoverings

About Us:

Phillip Jeffries, the world’s leader in natural, textured and specialty wallcoverings, has been providing award winning designs to the architectural and interior design community for over 40 years. With a diverse collection of product, Phillip Jeffries has provided luxury goods that grace the walls of properties such as the Wynn Hotel in Las Vegas and the Barney’s New York stores as well as luxurious homes throughout the world. To learn more about Phillip Jeffries, please visit us at www.phillipjeffries.com.

Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.