Job Description

NIT1

About the company
eTeam was formed in 1999 with the goal of becoming the company of choice for clients, talent and staffing professionals. Today, we’re one of the fastest-growing global companies and ranked as one of the best companies to work for by Staffing Industry Analysts. We aspire everyday to do quality work for our clients and help our talent work at some of the most amazing companies.

Job Title: Technical Help Desk

Location: Minneapolis, MN 55402(100% Onsite)

Duration: 12 Months(Contract), with extension

Industry: Banking

Pay: $28.00/hr

Job Description:

This Contractor position will mainly be remote with a scheduled 2 days in the office per month. The required workdays are Mondays, Tuesdays, Wednesday, Saturdays and Sundays with a dedicated start and end times of 8am to 4:30pm - Parking is nearby paid by contractor. Public Transportation available.

Looking for experienced phone reps that have the ability to learn complex processes quickly.

This Technical Helpdesk Representative role supports clients with their commercial credit card programs by providing technical assistance through phone, email, and chat to ensure a positive client experience with our online commercial card management platform Access Online. Technical Helpdesk Representatives regularly address client issues by listening to clients, troubleshooting potential root causes of issues and determining the appropriate course of action with the ultimate goal of final issue resolution and maximum client satisfaction. This is a key client support role that works closely with our account management teams and is a team orientated position.

This team operates a 24 hour, 7 day a week support center model so shifts vary and include days, nights and weekends and scheduling is completed a month in advance. There are opportunities for overtime based on business need.This role is responsible for supporting Federal Government accounts and requires passing a post-employment screening administered by the General Services Administration (GSA) which includes extensive criminal and background checks. The background review will incorporate review of the following: citizenship, substance abuse, criminal history, debt/bankruptcy, conflicts of interest.

Basic Qualifications

- High school diploma or equivalent- Two to three years of experience as a Telecommunications CSRPreferred Skills/Experience- General knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities- Ability to manage multiple tasks/projects and deadlines simultaneously- Good verbal and written communications skills- One to two years of experience in roles focused on hardware or software technical support, telecommunications or related industries- Proficient computer skills using a variety of software packages including Microsoft Office applications

- One or two years of focused customer phone and email support highly desired

Job Type: Contract

Pay: Up to $28.00 per hour

Schedule: