Job Description
OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow.We have contract positions available in Anchorage and Fairbanks, Alaska.
Job Summary/Objective
As a subject matter expert for assigned repair facilities, represents our OEM partners to ensure their network of certified collision centers continue to meet the ever-changing requirements to complete a safe and proper repair. Delivers and sells consulting and training to continue to build value with our client collision centers.
Key Responsibilities & Duties
OEM Certification Audits:
- Performs detailed evaluation of collision centers’ capabilities to repair vehicles to pre-accident condition per OEM requirements.
- Identifies collision center process gaps from estimating through completion of repairs.
- Evaluates in-process and completed repairs to determine repairs follow OEM guidelines.
- Implements Repair Planning Systems tailored to client’s operations and unique requirements.
- Understands key financial drivers and supports changes that improve collision center profitability and performance.
- Draws on experience to implement change.
- Identifies gaps in OEM repair manual utilization and delivers onsite OEM repair training to ensure compliance with OEM standards.
- Responds to repair facility queries in a timely and accurate way
- Documents and submits visit reports, facility inspections, training/coaching sessions and additional points of contact (phone, email, any future communication channels) within OEC software
- Schedules and maintains accurate calendar for visits, facility inspections, and training/coaching sessions
- Participates in weekly and/or monthly conference calls among coaches
- Maintains defined standard of continuing education annually to stay abreast of industry and coaching best practices
An undergraduate degree from an accredited college or university with a focus in Marketing, Sales, Business Administration, or related discipline. In the absence of a degree, directly-related job experience in strategic account management, where a number of years and proven knowledge may offset the degree requirement.
Experience, Skills and Key Competencies
In addition to the education outlined above, the following table defines the progressive requirements at each level within the Collision Field Coach job family:
Job Tit Title Experience, Skills and Competencies
Collision Consultant
Minimum 3 years of experience either as a collision repair tech and/or insurance estimator or adjuster
ASE, I-CAR and/or other industry certifications preferred (Pro-Level 3)
Working knowledge of estimating systems; able to read and understand instructions, written estimates and work orders
Good computer skills and proficiency with Microsoft Office
Ability to understand workflows and navigate and submit reports using an iPad
Strong communication, interpersonal and presentation skills
Displays a professional attitude and customer centric behaviors (such as empathy, humility and active listening skills)
Able to work autonomously and manage multiple tasks concurrently in a deadline-oriented environment with a high attention to detail and quality multiple tasks concurrently in a deadline-oriented environment with a high attention to detail and quality
Special Position Requirements
- Must have and maintain a valid driver’s license.
- Requires frequent/daily travel to assigned repair facilities (up to 80% of time).
OEConnection is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite applicants and employees to voluntarily self-identify their gender, race and ethnicity. Submission of this information is strictly voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provision of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. When reported, data will not identify any specific individual. This information will be maintained separately from your application for employment. If you do not wish to self-identify at this time, you may do so in the future by submitting this form. Failure to provide the following information will not subject you to any adverse action or treatment. OEConnection is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.
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