Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

To accommodate our rapid growth, Five9 is seeking an experienced and motivated Channel Sales Manager in the Northeast (covering the New York, New Jersey and New England regions) to help expand our industry leading partner ecosystem. This is a key position within our Sales organization and will report directly to our Director, Channel Sales. This mission driven team is responsible for opening new routes to market and helping partners build & sell customer experience offers at speed and scale.
Some of the major focus areas of this role are:

Manage the sale of Five9 products and services through named national (potentially global) partners
Drive a business plan that allows us to scale our services and develop a robust partner ecosystem for services across several disciplines
Develop an enablement strategy to attract, develop and maintain relationships with various distributors, resellers, or agents
Build preference for Five9's customer experience / contact center software and services within partners' portfolios and sales teams
Drive global sales results and pipeline development within key national (global) partners
Drive partner enablement throughout the entire customer journey lifecycle

Key Responsibilities:

Identify and expand critical relationships within named partners that deliver a profitable business model for and enhance Five9's solutions and services capabilities
Help expand the partner community within the Americas to accelerate growth, by recruiting and gaining commitment of national partners
Develop, retain and own Five9's strategic relationships within partners that can scale our solution and increase value to customers
Establish engagement models for ISV's and development partners – in conjunction with strategic partner offerings
Develop, deliver and execute viable plan(s) which will represent Five9's interest in promoting partner corporations branding, as well as ensure Five9 is represented as the first and best option for contact center solutions
Align closely with Five9 Sales to represent the interests of the assigned partners within Five9 to elevate our partner visibility internally and externally
Develop Partner Training and Enablement program and certification
Align closely with Sales and Channel to close customer opportunities, manage forecasts and pipelines
Structure and negotiate partnership agreements that lead to incremental value and capabilities
Develop detailed operational plans with partners to include engagement models, sales targets, and GTM strategies

Key Skills:

Proven experience working in a dynamic team focused on building exponential growth
4+ years of experience in software sales, partner development, or business development within a cloud-based environment
Emphasis on software sales
A demonstrated ability to establish, maintain and grow business relationships successfully, with an emphasis on sales and partner processes
Strong operational and analytical skills
Ability to describe trends and provide insight from KPI's
Strong strategic thinking with a penchant for action and results
Excellent project management and creative problem solving skills
Exceptional communications skills, with a proven capability for public speaking, professional writing and active listening
Bachelor's degree or equivalent years of relevant work experience

Desired Skills:

Experience with and knowledge of Contact Center solutions and/or VoIP
Experience with National Partners and/or Service Providers in cloud collaboration – CcaaS, UCaaS preferred
Experience managing partnerships with consulting firms or systems integrators for an enterprise SaaS software solution
This role is fully remote based in the Eastern US.

#LI-Remote #LI-JM1

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.

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