Account Manager

Customer Service and Support

Job Title:

Job Description

You Will:

• Execute sales motions at scale to reactivate previously spending accounts while delivering value to a large-scale customer base with strong efficiency to maximize impact
• Ongoing, strategic account management, fostering strong client partnerships, and implementing effective business strategies to ensure sustained growth and customer satisfaction
• Develop and execute a strategic plan for your business portfolio leveraging various tools and processes
• Drive reactivation against new spend goals for former customers that are no longer spending
• Manage new relationships with former customers to reactivate and grow revenue in strategic product areas
• Achieve specific sales targets and maximize sales opportunities with B2B clients in the marketing field
• Use a multichannel approach and organize online meetings to establish business communication with clients (emails, phone etc.)
• Use a consultative approach to determine client’s goals and offer the most appropriate marketing optimization tips to address their needs
• Educate clients on their opportunities and translate their marketing goals and objectives into actionable strategies
• Serve as point of contact for the clients in your portfolio, investigate and deliver proper recommendations/solutions
• Maintain broad knowledge of products, best practices, benchmarks, and procedures.
• Achieve quarterly based sales goals and other Key Performance Indicators (‘KPIs’)

You Have

• The ability to work in a hybrid model spending 2-3 days weekly on-site in Farmington Hills, MI.
• Knowledge of sales strategies and sales pipeline.
• Experience working in a customer service, sales or outsourcing environment is required.
• Knowledge of how to drive a value-based selling approach to clients and channel partners in a fast-paced environment.
• Experience in marketing
• Proven ability to unlock high-potential budget opportunities and grow customer investment over time
• Strong organizational skills, self-discipline, and motivation to work in dynamic atmosphere.
• Solid knowledge of MS Office programs.
• Experience working with CRM or similar.

• Preferred:
• 3+ years experience in Sales with Digital or Social Media Sales and/or experience in a customer service role, ideally in tech. advertising sales sector
• Experience in customer retention or reactivation with business clients
• Proficient in the needed language + English language
• Ability to work in fast changing dynamic environment
• Excellent verbal & written communication skills
• Excellent technical skills

Location:

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.