BDC Service Representative

Job Description

The Business Development Center Service Call Representative focuses on making phone calls to service customers based on priority call lists and assists with incoming calls from service customers.

ESSENTIAL DUTIES

Each BDC representative will be held responsible for 100 phone calls per day.

Outgoing and incoming phone calls will monitored for proper customer handling

Focus on bringing in supplemental service business to the dealership by diligently following on:

- Each BDC representative should be held responsible for 100 phone calls per day.

- CSI calls must be completed by both BDC Sales and Service. Any issues must be brought up to either the Sales Manager or the Service Manager so it can be resolved as soon as possible.

- Understanding how Customer Viewpoint scores work and maintain a score higher than group average in both Sales and Service is a must.

- Downloads and follows up on all dealership manifest and opportunities lists.

- Answers all inbound profit center calls – sales, service, parts and body shop.

- Makes outbound prospecting calls inviting prospects to the dealership.

- Contacts all no-shows to reschedule missed appointments.

- Advises customers on special-order parts status, appointment reminders, and recall campaigns.

- Must also assist in the follow up of after service calls.

- Works on service drive contacting customers for test drive opportunities.

Have good phone etiquette, good documentation skills, eager to learn and grow in the position

QUALIFICATIONS

A successful Business Development Center Service Call Representative must be willing to learn product knowledge, have professionalism and empathy that customers look for today. Communication is extremely important in a BDC department as it contributes to team-building with all dealership departments.

EDUCATION and/or EXPERIENCE

A high school diploma or equivalent; and/or 12 months of call center experience in a dealership.

LANGUAGE SKILLS

Bilingual is a Plus

Job Type: Full-time

Pay: $3,000.00 - $4,000.00 per month

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Supplemental pay types:

• Commission pay

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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