Customer Success Manager

Job Description

Aheeva Technology provides innovative contact center solutions to clients worldwide. Our software enhances customer interactions and optimizes contact center performance. We are committed to delivering excellence and advancing long-term client relationships.

For more details visit: https://www.aheeva.com/

Position Overview: As a Customer Success Manager at Aheeva, you will be crucial in supporting our diverse, global client base. This position requires a technically savvy individual proficient in managing customer relationships and can effectively address their needs with our software solutions.

Key Responsibilities:

• Develop and maintain strong relationships with existing clients to ensure their satisfaction and retention.
• Provide technical guidance to clients, helping them maximize the benefits of our software.
• Conduct regular check-ins and review meetings to understand client needs and gather feedback.
• Collaborate with the sales and technical teams to seamlessly implement and optimize our solutions.
• Identify upselling and cross-selling opportunities to enhance customer engagement and product utilization.
• Develop and maintain a deep understanding of our products, the market, and industry trends.
• Manage and resolve client issues efficiently, ensuring a high level of customer service.
• Monitor customer health metrics and develop strategies to improve them.

Qualifications:

• Bachelor’s degree in business administration, Information Technology, or related field.
• Proven experience in customer success, account management, or a similar role in a technology-focused company.
• Strong technical acumen and ability to troubleshoot software issues.
• Exceptional communication and interpersonal skills.
• Proficient in French and English. Proficiency in Spanish is highly desirable.
• Excellent organizational and time management skills.
• Ability to work independently in a remote setting.

How to Apply: If you consider that you have the profile we are looking for, please submit your resume and a cover letter outlining your qualifications and why you are a great fit for the role to our HR department at jobs@aheeva.com

Job Types: Full-time, Permanent

Work Location: Hybrid remote in Saint-Laurent, QC H4N 1C6

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