Job Description

Description

Central Coast Community Energy (3CE) is seeking a Senior Customer Accounts Manager to join our team!

Are you motivated to create a world free from the need to burn fossil fuels? Do you thrive in a fast-paced environment, value collaborative team culture, and equally enjoy high-level customer care and governmental affairs? If you enjoy working with public agencies to advance regional initiatives, this is the job for you! Apply quickly as this position may close once a sufficient applicant pool has been received.

ABOUT THE POSITION
The Senior Customer Accounts Manager works under the direction of the Manager of Customer Accounts and Services and is responsible for building and nurturing lasting relationships with Central Coast Community Energy’s key customer accounts and municipal customers. The Senior Customer Accounts Manager will ensure customer satisfaction and retention and understand key account customer needs related to 3CE’s energy programs. The Senior Customer Accounts Manager shall maintain positive relationships with all 3CE customers and assist with relevant enrollment activities and event outreach as necessary. The Senior Customer Accounts Manager will support the Manager of Customer Accounts and Services in strategic outreach to 3CE’s municipal partners, large customers, and other customer engagement related to billing operations within the assigned service area. Individuals in these classifications must manage City and County agencies that form the 3CE JPA and various commercial and industrial accounts in various counties.

THE IDEAL CANDIDATE
The ideal candidate will explore innovative ways of identifying and addressing systemic customer relationship issues as they arise and developing ways to provide value to the customer, including the promotion of new programs. The ideal candidate will develop well-established relationships with governmental or community leaders in our service area and display a demonstrated ability to build trusted relationships with customers. The ideal candidate is self-directed, navigates difficult conversations with grace, and can represent 3CE with skills related to public speaking, governmental affairs, or sales.

ABOUT US!
Central Coast Community Energy (3CE) is a Community Choice Aggregation agency established by local communities to source clean and renewable electricity for customers in Monterey, San Benito, Santa Cruz, San Luis Obispo, and Santa Barbara counties. 3CE’s board of directors represents local city and county governments throughout the Central Coast. 3CE is committed to reducing greenhouse gas emissions through local control of utility-scale renewable electricity generation provided at competitive rates and the implementation of innovative energy programs that facilitate the electrification of transportation and built environments. 3CE promotes long-term electric rate stability and energy security while reducing reliance on fossil fuels and stimulating the local economy. 3CE is dedicated to serving the unique needs of our diverse community and achieving economic and environmental benefits through the advancement of renewable energy.

Example of Duties

Manage strategic accounts, including large commercial, industrial, and municipal customers.
Primary point of contact for key commercial accounts during 3CE’s enrollment of new customers.
Stay informed and educated about current and upcoming rate structures and tariffs relative to commercial, industrial, and municipal customers.
Responsible for the retention of key commercial customers within assigned service area.
Identify, advocate for and support the implementation of solutions to deficiencies in the services provided to 3CE’s customers.
Provide updates regarding both 3CE and broader Community Choice Aggregation operations to key account staff and others as needed.
Identify and recommend solutions to increase customer retention and customer satisfaction with 3CE services and tariffs.
Conduct customer follow-up as needed, including providing cost comparisons for strategic accounts.
Provide support and guidance for Account Representatives and other staff on account or program- related issues.

Typical Qualifications

Knowledge of:

Electric utility rules, tariffs, bill design and terminology.
Knowledge of account services, customer service, and program management.
Advanced principles of customer service.
Principles and practices of communication.
CRM, Salesforce, Microsoft Office Suite (Word, Excel, and PowerPoint) and Adobe Acrobat.

Ability to:

Interact effectively with city and county agencies, commercial and industrial customers, local community groups and organizations
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
Exercise sound judgment, creative problem solving, and commercial awareness
Manage projects and time efficiently; adept at multi-tasking in a fast-paced environment
Be self-motivated with a strong drive to retain and build customer base, track and resolve issues quickly and effectively
Take responsibility and work independently, as well as coordinate team efforts
Demonstrate patience, tact, and courtesy with a variety of customers and personalities.

Education

Bachelor's degree from an accredited college or university in Business Administration, Engineering, Communications or a related field.

Experience:

Four (4) years of experience in Account Services, energy industry operations, and/or commercial account management, Business-to-Business Sales.

Licenses:
Possession and continued maintenance of a valid class C California driver’s license, safe driving record and evidence of insurance.

Highly Desirable:

Bilingual in English and Spanish is highly desirable.

Supplemental Information

3CE RESERVES THE RIGHT TO CLOSE THIS RECRUITMENT AT ANY TIME BASED ON THE NUMBER OF APPLICANTS.

HYBRYID WORK SCHEDULE AS DESIGNATED BY CEO:
Current remote workdays are scheduled on Monday's and Thursday's OR employees may elect to work a 9/80 work schedule with alternating Friday's orMondays off.

BENEFITS: 3CE offers a competitive benefits structure to its full-time employees.
RETIREMENT- Employees contribute 10% of their salary on a pre-tax basis towards the PARS retirement system. Employer contributes 10% towards PARS.
HEALTH INSURANCE- 3CE pays $1600.00 towards employee and family medical, dental, and vision. 3CE contributes up to $2400 annually towards flexible spending benefits and $3600.00 towards HRA.
HEALTH & WELLNESS- 3CE contributes $1,000 per fiscal year for health, wellness and EV reimbursement.
DEFERRED COMPENSATION- 3CE offers 457 deferred compensations.
PTO- Accrued in accordance with tenure. 160 hours cap.
CELL PHONE ALLOWANCE- This position is eligible for cell phone allowance of $50.00 monthly.

APPLICATION AND SELECTION PROCESS:
To be considered for this exciting opportunity, please submit a completed application, cover letter, and resume viawww.governmentjobs.com. "See Resume or Attached" responses will not be accepted. YOU WILL BE REQUIRED TO UPLOAD A PUBLISHED WRITING SAMPLE THAT DEMONSTRATES YOUR WRITING ABILITIES AS AN ATTACHMENT. PLEASE MAKE SURE TO INCLUDE IN YOUR PACKET.

Candidates who fail to submit a complete application packet by the filing deadline will not be considered or move forward in the selection process.

3CE is not responsible for the failure of internet forms and/or email transmission in submitting your application packet.

Candidates who require special accommodations in any phase of the selection process should notify Alicia Hicks, Director of Human Resources and Administrative Services via email at ahicks@3ce.org