Key Account Manager - Global Accounts

JOB SUMMARY

Responsible for supporting the Head of Global Accounts Operational Excellence and Account Managers in day-to-day operational, and management related tasks between the respective Account Manager, Operations teams, Overseas, Accounting, and specified Global Account customers. He/she will provide necessary support to the Account Managers as an enabler for maintenance and management of identified Global Accounts of NNR USA.

Duties & Functions

Essential:

• Assist in management of data for completion of various customer reporting criteria.
• Create SOPs, flight matrixes, work and project flow-charts, implementation GANTT charts, etc.
• Extract information from Global Account customers and disseminate this information in a timely and systematic process locally and worldwide.
• Ensure client KPIs are met through continual monitoring of data and shipments for compliance.
• Responsible for understanding the billing process, charge codes, and coordination of invoicing with local offices and offshore teams, where applicable.
• Maintain close working relationship with overseas staff, including processing of claims, inquiries or other shipment related communication.
• Provide “Root Cause” analysis for service related issues such as missed TPT, damage, loss, theft, airline failures, etc.
• Provide training, if necessary, ensuring that all operations staff have the tools needed for the job.
• Work closely with Account Manager and Heads of Global Accounts in an effort to expand business.
• Responsible for overview of shipment handling procedures, HAWB compliance, charging and invoicing issues.
• Attend meetings/training as required by management.
• Perform other duties as requested by management.

QUALIFICATION STANDARDS

Education & Experience:

• Minimum 2 years of college.
• Minimum 5 years sales or equivalent industry experience.
• Thorough knowledge of the global freight forwarding industry, air, ocean, and surface.
• Excellent verbal and written communication skills.
• Experienced in analytics, process driven, detail oriented and able to work independently.
• Solid knowledge of Microsoft Office application software.

Physical requirements:

• Flexible and long hours sometimes required.
• Light/Medium work - Exerting up to 25 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull, or otherwise move objects.
• Overnight travel may be required, including foreign travel.
• Employee must have a valid driver’s license.