Job Description

ABOUT CADENCE FRANCHISING

Cadence Franchising is a franchise sales & marketing agency dedicated to modernizing franchise recruitment. We’re on a mission to grow networks of franchisees faster and better by delivering exceptional sales experiences to franchise buyers and sellers. We provide technology-driven lead nurturing services to franchisors, designed to maximize interest from qualified entrepreneurs and investors. We continuously look for innovative ways to help franchise sellers maximize their investments in lead generation, increase candidate conversions, and expand franchise networks.

Headquartered in Oakville, Ontario, we help franchisors meet and exceed their growth targets, both locally and internationally. We provide strategic consultation, solution implementation, and lead management services to some of North America’s top franchise brands. Experts in CRM and Marketing Automation, we execute custom data management & communications programs for our clients. We are trusted advisors to many franchise industry players with a proven ability to advance the franchise business model in Canada, USA, and beyond.

Our core values are Modern, Dependable, Meticulous, Transparent, and Passionate. It’s important to us that our team is aligned with our core values and mission.

ABOUT THE ACCOUNT MANAGER

Reporting to our Account Director, you will manage a portfolio of clients that utilize our franchise development solutions and services. You will cultivate ongoing relationships with clients and agency partners, coordinate internal teams, and oversee complex marketing projects. You will assist with identifying opportunities to improve client success. You are personable and outgoing, and comfortable coordinating internal teams. You are technically savvy, meticulously organized, and exceptionally detail-oriented. You are looking to join a passionate team on a mission to make a difference in the world of franchising.

This is a dynamic role in a fast-growing company for someone with experience in franchise sales, either working for a franchisor or an agency that supports franchisors. We are looking for someone who thinks strategically, communicates effectively, and solves problems naturally. We utilize cloud software to execute custom solutions for our clients. You are required to develop your skills in using our preferred software (Zoho CRM, Act-On Marketing Automation, and Textellent).

Cadence engages in a hybrid work environment consisting of partial work-from-home and periodic in-person meetings at our office located at 2115 South Service Road W, Oakville, ON, Canada.

ACCOUNTABILITIES & DUTIES

Manage client accounts, reporting to our Account Director
Build strong, trusted relationships with our client contacts
Support clients with the franchise development programs provided by Cadence
Develop and maintain an understanding of assigned client’s industries, company culture, products/services, and strategic plans
Manage inbound requests from clients and assign tasks internally
Assist with implementing and adhering to workflow processes
Collaborate with your teammates, managing tasks and milestones
Lead quality assurance testing on deliverables
Lead client meetings via Zoom and conduct demos/training sessions when necessary
Analyze campaign performance and recommend ideas for improvement
Present reports to clients on a monthly basis
Provide clear, concise, and transparent communication to our leadership team
Actively strive to improve client retention
Exercise your creativity and problem-solving to identify upsell opportunities
Lead internal team meetings via Zoom
Handle administrative duties as needed

WHAT YOU BRING TO THE TEAM

At least 2 years of experience in a franchise sales role or client-facing account management role supporting franchisors
Proven ability to thrive in a fast-paced, agency environment
Familiarity with email marketing
Ability to build strong, trusted relationships with people over the phone or Zoom
Ability to lead by example
Ability to communicate enthusiastically to generate excitement with clients
Ability to solve problems on the fly
Strong organization and time management skills
Exceptional attention to detail
You enjoy staying ahead of the curve with an interest in emerging technologies
Committed to continuous learning and personal development
Bilingualism is an asset but not mandatory
Online lead generation experience is a nice-to-have

Cadence is an organization focused on results and we are looking for someone who strives for excellence. If that sounds like you, we would love to hear from you!

Job Types: Full-time, Permanent

Pay: $65,000.00-$75,000.00 per year

Benefits:

Casual dress
Company events
On-site parking
Work from home

Flexible language requirement:

French not required

Schedule:

Monday to Friday

Application question(s):

Are you willing to work in-office (Oakville) at least one day a week, and attend occasional local events (tradeshows, grand openings, networking events)?

Education: