Job Description
Role: Android enterprise-Technical Account Manager
Location: Mountain view, CA (Onsite role)
- Excellent domain knowledge of Android enterprise, bulk enrollment tools like Google Zero touch and/or Samsung Knox Mobile Enrollment, EMM/MDM solutions & a basic understanding of Android OS
- Experience with enrolling and managing Android devices with at least 1 EMM solution like VMware workspace One/Intune/Ivanti/SOTI etc
- Candidates should be able to apply broad technical knowledge of Pixel device and is conversant with functionalities, features & capabilities including Pixel’s core hardware components such as custom chipset
- Experienced in dealing with large customers with a technical ability to persuasively answer queries and articulate Pixel and Android Enterprise capabilities
- Ability to do initial triage and understand the customer Pixel/Android enterprise related tech queries and work within Google for a quick resolution.
- Understanding of Android platform Architecture (e.g. Android OS, dev tool - ADB, Android Enterprise functionalities and APIs)
- Act as the Primary Interface to Pixel’s large enterprise customers via regular meetings handling their Enterprise requirements, bugs, issues and escalations on a regular basis.
- Logging bugs after First level of Triage to either resolve the the issue within Pixel Enterprise team or direct the issue/bug to the appropriate team
- Bug management, ensuring fixes are targeted at the appropriate projects and that bugs are routed appropriately and followed up.
- Tracking and prioritization of bugs and the communication of bug status to stakeholders
- Escalation on customer priority: Work closely with Google's leads to resolve and escalate critical issues to get support from the organization
- Ability to understand customers' new requirements related to Pixel or Enterprise Carry out tasks that involve provisioning and flashing of devices, shipping, logistics
Job Type: Contract
Pay: $60.00 - $75.00 per hour
Experience level:
- 10 years
- 11+ years
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Android Enterprise: 3 years (Required)
Ability to Commute:
- Mountain View, CA (Required)
Work Location: In person
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