Job Description
About Us
At Mason-McBride Insurance Agency, we take pride in our century-long legacy as a trusted insurance advisor. Established in 1916, our mission remains to provide guidance and protection through commercial insurance, personal insurance, and employee benefits. We are proud to be a second-generation family business, where the values of our founders – integrity, professionalism, and unwavering dedication – continue to be the cornerstone of everything we do. Mason-McBride offers a broad spectrum of insurance services. Whether it’s personal insurance like home, auto, life, and umbrella policies, or business insurance covering commercial property, general liability, and workers’ compensation, we have you covered. We also specialize in employee benefits, including health, dental, and vision insurance.
Group Benefits Account Manager
Key Job Requirements:
- Explain Group Insurance Benefit Plans to our Clients’ employees during live presentations, emails and phone support.
- Build all plan data and associated rules having to do with open enrollment and life events into on-line benefits portal and adjust when plans and rules change.
- Update all client and employee cases into Agency Management System (i.e., Employee Benefit issues that occur and we get involved with Carrier from an administration and advocacy perspective when necessary and communicate effectively to all parties involved).
- Assist in the management of the benefit plan renewal process.
- Help negotiate with vendors or administrators for renewals.
- Examine plan design and benefit cost changes (needed for updating online portal and communicating to client and employees).
- Ensure compliance with applicable government regulations such as the Health Care Act and HIPPA.
- Help develop long-range objectives regarding benefit programs in conjunction with administration.
- Attend local open enrollment meetings with the Producer.
- Help cross develop accounts by means of identifying new policy opportunities.
- Plan and schedule your work. Use project management tools when needed.
- Assure timeliness and accuracy of your work.
Required Traits:
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Enrollments, COBRA, terminations, changes, beneficiaries, disability, accident and death claims, rollovers, distributions, loans, hardships, compliance testing.
- Oversee maintenance of employee benefit files and updating of employee payroll records (mostly automated but at times manual intervention is needed).
- Gather employee data and oversee the processing of monthly billings and reconciliation for select Clients.
- Allocate group health and dental claims experience monthly and review quarterly when needed.
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Provide customer service support to internal and external customers.
- Develop communication tools to enhance understanding of the company’s benefits packages.
- Design and distribute materials for benefit orientations, open enrollments and summary plan descriptions.
- Create and conduct presentations using audiovisual tools including PowerPoint and videos.
Qualifications:
- Associates Degree and a minimum of 3 years of related benefits or employee benefits administration experience
- Michigan Life and Health Insurance License required
- Computer proficiency and technical aptitude with the ability to utilize MS Word, Excel, PowerPoint, ADP WFN and HRB, Salesforce.com, or similar CRM are essential
- Working knowledge of AMS360 and Employee Navigator highly desired
- Fully Insured, Self-Funded, Level-Funded, HSA/HRA experience
- Knowledge of benefit contract language
- Knowledge of all pertinent federal and state regulations, filing and compliance requirements both adopted and pending affecting employee benefit programs, including ERISA, COBRA, FMLA, ADA, ACA, SECTION 125, Workers Compensation, Medicare, OBRA, and Social Security and DOL requirements
- Understanding of Retirement Plans (i.e., 401k)
- Excellent communication and organization skills
- Project and team management/leadership skills and experience
- Ability to manage several complex projects simultaneously while working under pressure to meet deadlines
- Proven ability to work effectively in a team environment
- Capability of effective planning and priority setting
- Strong analytical skills and a thorough knowledge of plan designs
Hours: Monday-Friday, 8:00am-5:00pm
Office Location: 3155 W Big Beaver Road, Suite 125, Troy, MI 48084
Compensation and Benefits:
- Competitive salary
- Health insurance
- Dental insurance
- Vision insurance
- Disability insurance
- 401(k)
- Paid time off
No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made.
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