Payer Account Manager (100% Remote - Anywhere USA)

Since 1989, DentalXChange has been on the forefront of modernizing and innovating dental claims creating dental RCM solutions that bring ease to the payments process. Today, it has grown to support a current client base of more than 107,000 dental providers. Headquartered in Irvine, CA, through its own clearinghouse, state of art technology consisting of modern APIs, and secure Web portals, DentalXChange processes over 300 million transactions, consisting of more than 71 million dental claims annually.

Payer Account Manager Position Summary

• Support and build positive relationships with Payer Partners.
• Maintain updated payer list and payer information including addresses and additions/removal of plans/payers.
• Assist Enrollment department in establishing enrollment protocol with Payer Partners.
• Conduct regular account management calls to ensure service levels are being met and escalate issues as needed.
• Act as liaison between Payer Partners and internal development and implementation team members for special projects and enhancements.
• Coordinate with the EDI and Connectivity teams to ensure that Payer Partner needs are being met and deadlines for projects are on track.
• Review monthly reporting for Payer Partners to review trends, growth, and retention analytics.
• Maintain a high level of product and Payer knowledge.
• May be required to travel to clients for meetings.
• Consistently meet company and department policies and expectations including those surrounding attendance.
• Comply with all federal, state, accreditation and institutional policies and procedures.
• Maintain confidentiality standards and expectations.
• Exhibit exceptional internal and external customer service with all individuals.
• Observe security responsibilities.
• Live DentalXChange’s company values:
  • Actively Care: DentalXChange Associates actively care. They care deeply about the impact they have on other associates, clients, partners, and DXC’s results. They are empathetic, which allows them to excel at interpersonal relationships and making others feel important.
  • Try Hard: DentalXChange Associates try hard. They get energy from doing good work, not just showing up. They are focused on impact and outcomes, not just finishing. They like to learn, are willing to help, and love challenges.
  • Be Humble: DentalXChange Associates are humble. They lack excessive ego or concerns about status. They are quick to point out the contributions of others and slow to seek recognition for their own. They share credit, emphasize team over self, and define success collectively rather than individually.
• Other duties as assigned.

What You'll Bring to the Team as a Payer Account Manager

• Some college preferred.
• Industry clearing-house, medical and/or dental experience preferred.
• Proficient in MS Office applications and use of the internet.
• Ability to effectively manage time and prioritize.
• Adept at handling urgent matters and will take the initiative in supporting clients and managing responsibilities Strong multi-tasking skills and able to adapt to changing expectations and priorities.
• Exceptional communication skills both over the phone and in writing.
• Able to maintain accurate and thorough documentation as per position expectations and our protocols.
• Ability to provide support to Payer Partners as needed and use critical thinking to come up with solutions.

• Challenging and rewarding career opportunities with room for growth as we grow!
• Medical, dental, and vision benefits – eligible first of the month after start date.
• Unlimited PTO
• Paid company holidays
• 401k matching
• Healthcare and dependent care flexible spending accounts
• Friendly co-workers and a positive culture!
• Starting pay range between $22.00 and $24.00 per hour DOE.