Associate Account Manager

A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com

Targeted Annual Pay Range: Minimum of $85,000.00 to a maximum of $110,000.00

BENEFITS

Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

POSITION PURPOSE: The Associate Account Manager will be a collaborative member of the Account Management team within the Energy Management division of the Sustainable Buildings business unit. The Associate Account Manager will retain and grow existing high value/ strategic customers within the assigned territory.

PRIMARY DUTIES / RESPONSIBILITIES:

• Manage all existing customer accounts within an assigned sales territory with focus on named high value/strategic accounts. In the strategic accounts it is expected that the Account Manager owns the customer relationships with additional focus on growth through expanded service offerings, margin improvement, treatment technology optimization and customer retention.
• Engage in consultative-selling techniques that provide recommendations on a problem to solution basis.
• Support Technical Sales Representative(s) with onboarding new accounts to ensure an effective handoff.
• Create account plans and documents in Salesforce for all high value/ strategic customers to grow and retain these customers.
• Record leads within existing high value/ strategic customers in Salesforce.
• Play an active role in management of Price Books for (higher value/ strategic) accounts; for example additions for new waste streams/service codes.
• Support the Technical Sales Representative(s) and Inside Sales Representative(s) as required with information/ help within territory.
• Maintain cooperative working relationships with all necessary departments to ensure effective coordination and resolution of customer issues.
• Other responsibilities at the direction of the Director of Energy & Account Management

Education / Experience / Background

• Bachelor’s or Master’s degree in Business, Management, Engineering, or other related fields
• 2+ years of Sales and Customer Experience
• Energy experience is preferred
• Data analytics experience preferred.

Knowledge / Skills / Abilities

• Strong communication skills to coordinate with clients, team members, vendors and management.
• Advanced use of Microsoft and/or Google office tools
• Outstanding organizational and time management skills
• Detailed knowledge of technical project management tools and methodologies (e.g. Trello, SmartSheet, JIRA, Waterfall, Agile, hybrid methodologies, etc.).

Required Certification / Licenses / Training

• CEM is preferred.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.