Customer Experience Representative - Immediate Need

Our client is looking for a self-directed individual that will handle a variety of tasks in an effort to grow the
business and provide total customer satisfaction. The Customer Service Experience Representative will be assigned customers that have lower volume demand and will coordinate internal activities for this customer base
including forecasting, facilitating pricing changes, account management, and handling any
additional customer requests. This position supports all GMP initiatives establishing customer
satisfaction, continuous improvement and corrective and preventative action.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Sales order process.
• Coordinates shipping schedule and schedules appointments with carrier/customers.
• Work closely with Shipping team to resolve any shipping issues.
• Support outside Sales team with verifying inventory and/or help pull samples for new

and existing projects.

• Process and follow up customer complaints.
• Maintain freight quotes and maintain relationships with trucking companies.
• Maintain Sales order reports daily to ensure orders are released timely, where product is

ready, and customers are contacted (all orders)

• Process storage charges for all orders which have surpassed maximum storage

timeframe.

• Maintains a positive problem-solving approach and positive relationships within the team

environment. Creates reports to share information and knowledge as required.

• Performs other related duties as assigned.

SKILLS, KNOWLEDGE AND ABILITIES:

• Must be able to communicate effectively and professionally in English.
• Excellent written, verbal, and listening skills.
• Excellent knowledge and experience in Word, Excel, Outlook
• Ability to adapt to new processes, products and technologies as required.
• Ability to calculate pricing, freight rates, sales analysis, etc.
• Ability to work within a fast-paced, deadline driven, multi-discipline environment.
• Ability to multi-task, set priorities identifies and addresses problems and meets

deadlines.

• Ability to work effectively with a team in a wide array of plant personnel ranging from

hourly employees to senior management.

• Self-motivated with the ability to work independently in a fast-paced environment with

changing priorities

OTHER REQUIREMENTS:

• Support technical inquiries of both existing and new customers
• Detail oriented and process driven in order to balance timeliness and quality of service
• Must be tactful, courteous, and possess an ability to motivate others and must enjoy

working in a team environment and be willing to contribute to a team’s success

• Identify and resolve problems in a timely manner gather and analyzes information

skillfully and maintains confidentiality.

For immediate consideration, please contact Theresa Delgado, AppleOne Ventura




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AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

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