Job Description

Location: Oak Ridge, Tennessee
Job Title: COMSEC Operations Support
Career Level From:Staff Member
Career Level To: Staff Member
Organization: Y-12 IT Service Management (51130645)
Job Specialty: End-User-Support

What You'll Do

Communications Security (COMSEC) Operations Support position in the Department of Energy (DOE) National Nuclear Security Administration (NNSA) Y-12 Communication Security Center (COMSEC) located at Oak Ridge, TN. Position provides support for all COMSEC operations, Classified Help Desk Operations, Computer Access Authorizations, and Classified Entrust/Token Deployments, and is responsible for receiving, inspecting, identifying, storing, labeling, maintaining and disbursing/shipping all COMSEC equipment (STEs, Minis, TACLANES, OMNI Secure Terminals, Vipers, etc.).

Responsibilities include:

Manage on-site COMSEC custody transfer of COMSEC items, equipment inventory and material handling and control procedures.
Team with and provide support to Classified Network Operations, Enterprise Secure Network (ESN), Synchronized Account Request Automated Process (SARAPE) For Sandia National Laboratories, including monitoring, Memorandums of Understandings, Maintaining the Y-12 DomainName System, issue and control of all Classified Terminal Control Box Keys including configuration and connectivity issues are established on the Classified Network, Classified Help Desk Operations, Computer Access Authorizations, CNS Maintenance to troubleshoot and resolve classified network, classified user accounts,
RSA Token deployments, Entrust, TACLANE, and crypto problems.
Train various personnel on Communications Center duties and accounting procedures per the DOE Order 470.6 and National Policy.

The job position currently requires regular business hours support based on 4x10 hour shifts Mondays-Thursdays, and may also include some occasional scheduled Friday and weekend shifts as required for the customer. Also, might include infrequent call-in assistance for troubleshooting during off-shift times.

What You Can Expect

Meaningful work and unique opportunities to support missions vital to national and global security
Top-notch, dedicated colleagues
Generous pay and benefits with a stable organization
Career advancement and professional development programs
Work-life balance fostered through flexible work options and wellness initiatives

Minimum Job Requirements

Associate degree in related discipline with a minimum of 4 years of relevant experience OR a High School Diploma and 8 years of relevant experience.
Must possess basic technical knowledge of computers, networks, cyber security, and general IT environments
Must be proficient in Microsoft Access and Excel databases

Preferred Job Requirements

Associate Degree with a minimum 4 years of relevant experience or equivalent experience in computing, networking support, Communications Security (COMSEC), and/or computer help desk support at Y-12.
Candidate must possess the education/skills, or be capable of developing such in a timely manner, an in-depth understanding of classified material control, National Security Agency (NSA) Electronic Key Management System (EKMS), classified communications, crypto-security, secure videoconferencing, personnel security record management and account management
Work experience in Y-12 classified environment
Possess excellent teamwork, written and verbal communication skills
Starter and have the ability to quickly pick up and learn software tools
Ability to work in a fast pace environment and be able to multitask
Ability to work effectively and handle multiple concurrent tasks in a fast paced, demanding business environment, and to remain calm and composed under stressful conditions
Be reliable and productive in working independently with customers one-on-one via phones or in-person
Be a proven team player dedicated to providing top level, positive customer service delivery
Have a strong work ethic, be committed to customer success in their use of IT, and demonstrate a passion to ensure high customer satisfaction
Experience with Remedy help desk ticketing application; knowledge and familiarity with customer service support best practices
Willing to follow written and verbal instructions from team leader and supervisor

Why Pantex and Y-12?

You get #morethanajob. We encourage employees to achieve a healthy personal balance among home, work and the community. One of the ways we embrace work-life balance is by offering flexible work arrangements that provide alternatives to the traditional workweek, while still meeting business needs. Top talent and personal commitment mean more to our success than any other factors, so we reward our people with the kinds of benefits that make a positive difference in the quality of their lives. Benefits such as: medical plan, prescription drug plan, vision plan, dental plan, employer matched 401(k) savings plan, disability coverage, education reimbursement and many more. Want to stay healthy and fit but hate the cost of a gym membership? Take advantage of one of our onsite workout facilities and eat healthy in our onsite cafeterias. Much more than a workplace, at Pantex and Y-12, you can build a career that lasts a lifetime.

Notes

The minimum education and experience for the lowest career level in the job posting range are listed under Minimum Job Requirements. Successful candidates hired into a higher career level than the minimum in the range must meet the requirements listed in the job leveling charts for the career level into which they are being hired.

If a range of Career Levels is posted, i.e., Senior Associate to Senior Specialist, internal applicants already in one of the Career Levels would come across at their current Career Level. Internal applicants currently in a lower level Career Level would move to the lowest posted Career Level.

Requires a Q clearance; however all qualified candidates will be considered regardless of their current clearance status. The ability to obtain and maintain a Department of Energy Q clearance is required.

Position may require entry into Materials Access Areas (MAA) and participation in the Human Reliability Program (HRP). If HRP is required, candidate must complete a counterintelligence-scope polygraph, pursuant to 10CFR 709. Medical requirements may apply.

CNS is a drug-free workplace. Candidates accepting a job offer will be required to pass a pre-placement physical, drug screening and background investigation. As an employee, you may be required to receive and maintain a security clearance from the United States Department of Energy in order to meet eligibility requirements for access to sensitive information or matter. U.S. citizenship is a requirement for security clearance applicants. All employees are subject to being randomly selected for drug testing without advance notification.

CNS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity, age, religion, national origin, ancestry, genetic information, disability or veteran status.

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