Job Description
Position: Technical Account Manager, Refining and PetrochemicalLocation: This person is required to live in proximity to Houston, Texas or Corpus Christi, Texas
Territory: Southeast / East Texas, primarily Houston and Corpus Christi areas
Status: Full-time, Permanent (1)
Are you a proactive thinker with a flair for innovative solutions and business growth strategies? Do your clients see you as a confident, adaptable professional who thrives in handling complex challenges? Are you a respected engineer in the refining and petrochemical industry, with a well-established network of contacts? If this resonates with you, we have an exciting opportunity to join a dynamic, fast-growing company!
We are seeking our next Technical Account Manager to oversee a key territory in Texas! In this high-profile role, you’ll work closely with customers in the Refining and Petrochemical industries, representing a highly visible territory within Quadra’s growing USA operations. At Quadra, you'll collaborate with forward-thinking partners at the forefront of technology, backed by a strong manufacturing base and robust internal support. This is your chance to make a significant impact with a company that’s shaping the future of the industry!
Reporting to our Sales Manager, the candidate will be responsible for developing relationships within the territory, as well as the Quadra brand in the United States. We are looking for someone with technical sales experience in the chemical distribution market, with a strong understanding of refining processes. You will be required to travel throughout the assigned region, promoting Quadra's products and services, calling on engineers, operators, local procurement and other customer stakeholders. This includes developing and implementing a team-driven strategic business plan based on a solid understanding of industry trends and customer needs.
We are looking for candidates who fit well with Quadra’s people-centric culture and are interested in a long-term career in professional sales; someone who brings passion, personality, technical ability, and the drive and diligence we need to serve our customers!
Ideally, the candidate will bring professional sales experience to maintain and grow a territory, with a strong focus on new business development. Additionally, a great candidate will have a technical background in refining engineering, operations or have played a technical support role for a manufacturer/distributor in the past.
Who are we?
Founded over 47 years ago, Quadra is dedicated to its 550+ employees located in Canada and the United States. You will join a North American team that supports clients across the country and across the border. We are one of the largest distributors of chemicals and ingredients in North America and have facilities in strategic locations throughout the US. At Quadra, we offer not only an engaging culture, a collaborative, family-oriented and supportive environment, but also a lot of autonomy and flexibility. We also offer you the opportunity to be part of a professional, fun, innovative and engaged team in a growing, people-oriented organization that is Great Place to Work® certified in the US. You will work with dynamic colleagues who are eager to share their knowledge with you.
Here are some of the main responsibilities as a Technical Account Manager:
- Develop and grow key customer relationships, in line with Quadra’s core values and strategic vision
- Meet or exceed annual sales and margin objectives, developed in line with Quadra’s business requirements
- Utilize internal and external supplier resources, showcasing Quadra’s reputation for technical and commercial excellence
- Sell Quadra’s superior product line to potential customers through routine customer visits, joint calls and participation in industry events
- Social networking; participate, create, facilitate/host networking events with potential clients and partners in your assigned territory
- Assist with customer troubleshooting and optimization opportunities
- Travel frequently to assist clients on site, meet with potential customers, organize and/or participate in industry events
- Bring proven presentation and written communication skills
- Manage tight timelines and deal with after hour emergencies
- Qualify key decision makers and their needs
- Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements
- Building and maintaining customer relationships with key decision makers/influencers to obtain repeat and new sales
- Adapt to a complex, rapidly changing environment in a day to day basis
- Cold calling potential customers
- Daily reporting and scheduling
- Outgoing, open-minded and excellent at relationship-building
- Excellent presentation and communication skills
- Strong organizational skills and results-oriented
- Possesses a drive, a tenacity, enthusiasm and empathy
- Passion for the field, curious and possess excellent technical skills
- Undergraduate degree in Chemical Engineering, Mechanical Engineering, Petroleum Engineering or any related field
- Minimum of 5 years’ experience in a business development & technical sales role selling products or services to the refining or petrochemical industry
- Minimum of 5 years’ experience in an operations/managerial/technical support role in a refinery or petrochemical or chemical complex would be considered as a great asset
- Experience in the oil and gas industry and/or chemical distribution is considered a strong asset
- Competency dealing with gas processing amines, glycols, molecular sieve, heat transfer fluids, activated carbon and commodities
- Proven ability to drive new sales: prospecting, qualifying customer’s needs and expectations, delivering presentations, qualifying concerns and closing
- Proven ability in achieving sales targets and KPI’s
- Demonstrated ability to develop and maintain business relationships with prospective customers to generate new business
- Willingness to travel up to 40% of the time including: international (Canada & US) and overnight travel
- Valid driver’s license & valid passport; you must live near a major airport as travel is key in this role
- Proven computer skills, experience with a CRM (ideally Salesforce) and with the Microsoft Office suite
The advantages of choosing this position at Quadra:
- Flexible Remote Work & Autonomy: Enjoy the flexibility to work from home and autonomy to manager your key territory!
- Tailored training: We provide personalized training to support you and your growth
- Permanent, full-time position: Join us for a stable, long-term career
- Competitive salary & Performance Incentives: Your hard work is rewarded with attractive compensation and bonuses
- Excellent Benefits Package: Medical, Dental, and more to keep you covered including our Employee Assistance Program (EAP)
- Generous Time Off: Flexible personal days, sick days and vacation to recharge
- Wellness Programs: Enhance your quality of life with wellness initiatives, including health and mental wellness programs from healthcare leader
- 401K with match: Plan your future with our matched retirement program
- Car & Tech Perks: We cover your car allowance, mileage, cellphone and internet costs.
- Family-owned and support environment: Be part of a private, family-owned company with a strong infrastructure and core values
- Award-Winning Workplace: Work in a certified Great Place to Work®, WEConnect Women Owned, and Best Managed Company!
- Inclusive Culture: We celebrate diversity and caring for each other and having fun are part of our core values!
- Career Growth: Unlock opportunities for development in a fast pace growing company
- Fun Social Activities: Get involved in company events, Volunteering programs, etc.
- Referral & Recognition Programs: Earn monetary rewards through our referral and employee recognition programs (years of service, merit awards, etc.)
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Quadra supports and values diversity and offer equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status and gender identity. Quadra also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We recognize that some people do not identify themselves as either male or female. Therefore, whenever possible, we have opted for a gender-neutral wording in a non-discriminatory spirit.
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