Flooring Solutions Specialist

Job Description

Job Responsibilities:

• · Responds to and processes customer orders, quote requests, and inquiries via phone and email
• · Assists customers visiting the branch to place and pick up orders and learn more about Ames product offerings
• · Works within Ames ERP system (business software management)
• · Provides expert level information and recommendations on Ames product offerings
• · Outbound quote and customer follow up communication activities
• · Builds and maintains customer relationships
• · Identifies problems and areas for improvement, corrects, and resolves issues in a professional manner
• · Consistently provides exceptional level of service for all internal and external customers
• · Works cross-functionally with department teams including operations, sales, and showroom

Qualifications:

• · 1-2 years previous experience in a customer service and/or inside sales role
• · Strong written and verbal communication skills
• · Strong Customer Service skills with a customer first mentality
• · Proficient with a Windows computer environment
• · Ability to work quickly and accurately under pressure
• · Strong ability to multi-task
• · Ability to build and maintain customer relationships
• · Detail oriented and organized
• · Effective time management skills
• · Highly motivated and committed with a desire to succeed
• · Sales experience an asset
• · Tile experience an asset

Ames Benefits & Perks:

• Competitive Compensation.
• Annual Profit-Sharing Program.
• Comprehensive Benefits, plus a Health Spending Account.
• Employee Family and Assistance Program.
• Company Pension Plan.
• Make a Difference Initiatives through the Ames Family Foundation.
• Professional Development (Tuition Reimbursement).
• Hobby & Wellness Allowance.
• Community Service (Volunteer) Days.
• Company Events (ft. lots of food).
• On-Site Starbucks Coffee Machine.
• Referral Bonuses.
• On-Site Parking.
• Ames Tile & Stone Discount (Friends & Family).

Compensation: Compensation is dependent on the experience, education, training, certifications etc.

Job Type: Full-time

Salary: $45,000.00-$60,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Experience:

• Inside sales: 1 year (preferred)

Work Location: In person

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