Account Manager

Job Description

Position Title: Account Manager

Reports to: President

Position Summary:

This position is responsible for retaining and growing clients through establishing positive relationships and maintaining the client's satisfaction. It requires intensive client service and the ability to provide solutions to clients’ issues. The role will include marketing development, management and strategy.

Client Relations/Account Management:

• Coordinate and implement marketing functions in accordance with the company’s/clients' marketing plans.
• Develop and prepare RFP’s and client presentations.
• Provide an elevated level of support to all marketing initiatives.
• Provide strategy and creative planning for clients.
• Coordination with DMG team for briefing, execution and follow-up.
• Client coordination, reporting and management.
• Trafficking creative approvals between clients and the internal team.
• Meet with suppliers for respective quotes and information.
• Manage budgets and billings for respective clients.

Duties and Responsibilities:

• Writing external communication documents. Copywriting for clients and press release development as needed.
• Marketing planning, developing marketing strategies, implementation, execution and follow up.
• Develop and coordinate campaigns and individual marketing projects.
• Align with key accounts project management.
• Special event management/execution.
• Interpret and analyze qualitative and quantitative research.
• Report on campaign results and outcomes.
• Ensure creative direction is in keeping with Brands and Clients.

Accountability:

• Accurate and timely scheduling results in good customer service and repeat business.
• Good rapport with print representatives results in efficient work order completion.
• Good office protocol ensures good customer relations.
• Maintain good client relationships results in repeat business.
• Maintain a good public image for Douglas Marketing Group.

Skills:

• Self-starter.
• Great leadership and project management abilities.
• Analytical and strategic thinker.
• Understands the functions and works well with internal departments: creative, digital and production.
• Ability to work independently as well as on a team.

EXPERIENCE AND SKILLS:

• University or College Degree.
• 5+ years of Account Management experience, ideally in an agency setting.
• A passion for technology, emerging media and creative.
• Strong presentation and communication skills.
• An understanding of marketing communications.

Job Type: Full-time

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Oldcastle, ON N9G 0C5: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (preferred)

Experience:

• Account Management: 5 years (preferred)

Work Location: In person

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