Job Description

Job Summary

Our Operations team is expanding! We are looking for a Sales Engineer to support InterTalk’s goals to expand market share, modernize our sales process and elevate customer satisfaction. Our Sales Engineer opportunity is a perfect mix of technical problem solving wizard and communicator extraordinaire! From pre-sales activities and technical support to post-sales implementation and ongoing customer relationships, this position requires a unique combination of technical expertise and interpersonal skills to ensure successful customer outcomes and drive business growth.

Who are we? In short, we’re a fast growing, award-winning company with focus on mission-critical communications that help our customers save lives. We are radio, console and dispatch experts. We are innovative, collaborative and supportive. We work with an impressive range of clients in the public safety sector within North America and our equipment handles over 10 million calls per year.

The ideal candidate will have a minimum of 4 years experience in a technical sales role, deep understanding of Linux and be a cross-functional collaboration superstar. Excellent communication and organization skills, relationship development, focus on customer success and a team-oriented spirit are key contributors to success in this position.

This is a hybrid opportunity, with some onsite work based out of our office in Dartmouth, Nova Scotia, however we may consider remote first for candidates with a wealth of existing experience and knowledge. Candidates must be able and willing to travel 25-50%.

Apply today to build your career and play a vital role in contributing to the future growth of InterTalk!

Company Summary

InterTalk Critical Information Systems is an award-winning, leading-edge company in the field of electronic communications. Headquartered in Dartmouth, Nova Scotia, Canada, InterTalk designs, manufactures and sells electronic communications equipment to public safety agencies around the world. In addition, InterTalk's equipment is used by railroads, airports and electrical utility companies to ensure the safety of their employees and to handle day-to-day operations, logistics, planning and emergency situations.

JOB DESCRIPTION

Under the direction of the Director of Operations, the Sales Engineer will be responsible for the following:

System Design:

Develop high-level system designs based on customer needs and product capabilities
Collaborate with product management and engineering teams to ensure feasibility and alignment with technical specifications, ensuring the proposed solution aligns with the technical capabilities and future product roadmaps
Create clear and concise system diagrams and documentation

Technical Sales Support:

Provide pre-sales support in collaboration with sales representatives to identify customer needs, assist in qualifying leads, identify new business opportunities and develop effective sales strategies
Provide technical expertise to address customer requirements and propose tailored solutions, preparing technical proposals, product specifications, and cost estimates that align with customer requirements
Analyze and respond to RFPs or similar, ensuring accurate and timely submissions, collaborating with cross-functional teams to gather necessary information and develop comprehensive responses
Lead sales calls as a technical expert with potential and/or existing customers, showcasing the key features and benefits of our solutions and answering customer questions
Prepare and deliver technical product demonstrations, conduct webinars, workshops, and other technical sessions to educate prospective clients about the product’s functionality and how it aligns with their business objectives
Provide technical training and support to sales teams

Customer Relationships:

Build and maintain strong relationships with customers and partners
Provide technical support and assistance throughout the sales cycle
Conduct customer training sessions to ensure that users are fully equipped to use the product effectively
Resolve customer inquiries and issues in a timely and professional manner
Serve as the technical point of contact for any issues that arise during the implementation phase, ensuring successful product implementation and integration into the client’s environment

Product Documentation:

Develop and maintain product documentation, including technical data sheets, user manuals, and presentations
Ensure that documentation is accurate, up-to-date, and easy to understand
Provide technical support to customers and internal teams using the documentation

Continuous Improvement:

Assess and drive continuous improvement through documented initiatives within the technical sales processes using insights to refine sales strategies, identifying opportunities for streamlining processes, implementing automation and standardization and best practices to enhance quality, enhance deliveries, increase efficiencies, and reduce costs
Creating and maintaining related policy and procedure documentation
Participating in continuous job-specific training and ongoing education
Provide customer feedback to internal teams to help guide development and product improvements

Cross-Functional Collaboration:

Work closely with product management, engineering, marketing, and other departments to ensure successful sales execution
Coordinate with the project management team to ensure a smooth transition from the sales process to implementation
Serve as a subject matter expert (SME) within the company, providing training and mentorship to junior sales engineers and other teams
Track and communicate progress on leads, opportunities and deals, including goal achievements and areas for improvement
Support technical operations in activities such as maintenance events, system testing, and support events
Supporting company policies, procedures and operations, including ISO9001 Quality Management System and ISO27001 Information Security Management System

All other duties as required

REQUIRED SKILLS

Deep understanding of Linux kernel internals, file systems, and networking
Working knowledge of Linux automation tools and scripting languages (e.g., Bash, Python, Perl)
Ability to design, implement, and optimize Linux-based systems for performance and security
Understanding of network infrastructure and protocols (TCP/IP, UDP, etc.) for SIP-based applications
Working knowledge with Asterisk PBX systems and their configuration
Strong understanding of relational and non-relational database concepts
Strong understanding of technical sales processes and methodologies
Working knowledge with AWS cloud services and infrastructure
Working knowledge with configuration and automation tools (Ansible, Terraform, etc.)
Excellent English presentation skills and communication, both written and verbal
Demonstrated ability to effectively communicate technical concepts to both technical and non-technical audiences
Demonstrated experience working with cross-functional teams to deliver solutions
High level of professionalism, attention to detail and strong work ethic
Excellent interpersonal skills and collaborative work philosophy
Strong problem-solving and analytical skills
Ability to travel internationally up to 25-50% of the time

EXPERIENCE

Bachelor's degree in engineering, computer science, or extensive related field experience
A minimum of 4 years proven experience in a sales engineering or technical sales role A minimum of 6 years proven experience in a technical role
A minimum of 1 year managing and successfully closing complex sales deals

NICE TO HAVE SKILLS

Experience in the public safety industry
Knowledge of general SDLC practices

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What You’ll Love About Working With Us:

Meaningful work. Our work makes a difference in the world. Our efforts contribute to making a lasting impact supporting mission-critical communications that help our customers save lives.
Work environment. Remote, in-office and hybrid work options. Flexible working hours. Renovated office space, including free coffee and parking. Casual dress and atmosphere.
Health & Wellness. Your health and wellness are a priority. We make the time to highlight the value of wellness, how to support it and offer a fully funded health benefit package to employees. We foster a strong work-life balance, also providing paid time off, including vacation, holiday and sick time.
Learning & Growth. Leaders that are committed to supporting you through regular connection 1:1 conversations, a focus on learning through external opportunities and internal workshops sharing technical knowledge, fostering growth and opportunity in your career.
Employee Engagement. Your feedback matters and makes a difference. We regularly advocate for feedback and are open to doing things differently.
Culture & Connection. Our culture is our corporate personality tied up with a bow and if we do say so ourselves, we got it going on. It’s the people here that make the magic - we have a phenomenally talented engaged team that is our greatest strength.
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InterTalk is an equal opportunity employer. If this opportunity interests you, and you meet all of the above requirements, please submit your resume and a cover letter stating salary expectations. We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials,the results of which must be satisfactory to the employer. Only applicants legally entitled to work in Canada will be considered for this opportunity.

Job Types: Full-time, Permanent

Benefits: