North America Merchant Technology Business Partner

The Business Partner – North America Merchant Acquiring is a critical, senior level resource that serves as the interface into IT and is accountable for meeting the technology needs of the business.

The Business Partner will act as the business relationship manager for IT and is responsible for consulting with the business to understand its goals and objectives. The Business Partner will define the IT engagement model for the North America Merchant Acquiring Business Unit, ensuring key demand is being delivered by BTS shared platforms or North America owned Platform teams and relevant changes are driven downstream. This role will work closely with Business Stakeholders and Product partners to manage the Regional demand and supply model, and align technology delivery to the highest value business strategic outcomes. They will oversee the technology delivery roadmap associated with the North America Merchant Acquiring business unit, bringing visibility to region success measures and achievement against those.

Ultimately the Business Partner role will make it very easy to do business with IT and provide the North America Merchant Acquiring region with the highest level of IT service possible.

• Build relationships. Serving as the primary engagement point between the business leadership team and IT; nurturing key business relationships to build trust, credibility and rapport to enable effective communications and collaboration between IT and the Business

• Understand business needs. Partnering with business and technology representatives to understand business strategies, priorities, and needs and correspondingly IT’s ability to deliver solutions for those needs. Additionally, assist in extracting the business benefits/value associated with desired IT investments (quantifiable and qualitative measurements of success). Define the high-level requirements to achieve the prioritized business objectives using IT services

• Be Accountable for Technology delivery for the North America Merchant Business, driving demand intake and roadmap execution in BTS shared platforms and North America owned Platform teams.

• Own success and drive expected outcomes. Chair / Participate in Governance committees, to ensure overall execution and delivery of the project portfolios and capability roadmap realization, and measure the quality and business value of IT investments to ensure business owner satisfaction

• Proactively innovate. Partner with technology leaders to proactively identify technology innovations that align with forward-looking business needs/priorities

• Drives Innovative Business Improvements . Develops new insights into solutions that result in organizational improvements; promotes an engagement model that fosters creative thinking and innovation

• Balances Immediate and Long-Term Priorities. Seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals

• Delivers Results. Focuses on the critical objectives that add the most value and channels own and others’ energy to consistently deliver results that meet or exceed expectations

• Drives Continuous improvement. Relentlessly seeks, shares and adopts ideas and best practices in and outside the Company and embraces change introduced by others
  

• Business Partner Knowledge: Knowledge of Payments Industry: industry trends and competitive pressures, strategies and plans, organizational structure, decision-making process, contacts, technology infrastructure and systems.

• IT Industry Knowledge: Knowledge of the key directional trends and emerging technologies in the IT industry.

• Program Management: Ability to provide oversight and management to synthesize/bring synergy to multiple initiatives by establishing courses of action for self and others to ensure that work is completed efficiently, adjusting priorities, establishing management routines to effectively track progress and identify issues; removing barriers and leveraging resources

• Project Budgeting: Knowledge of project budgeting procedures required. Includes financial forecasting and preparation of necessary documents (e.g. Business Cases, etc.)

• Value Proposition: Knowledge of procedures used to demonstrate the benefits (e.g., financial) of an IT solution

Qualifications

• Bachelor's Degree

• 10+ years of experience in project and program management

• Payments Industry Knowledge is preferred

• Excellent oral and written communication skills

• Ability to quickly understand the business’ direction and pivot accordingly

• Displays sense of urgency especially on high priority items