Job Description

Emerald Hospitality Associates is seeking a dynamic, service-oriented Director of Sales to join our team! EHA is an organization whose success is rooted in our four core beliefs: Integrity, Engagement, Quality and Community.

What's in it for you? When you join EHA you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! EHA provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.

Our Company: Emerald Hospitality Associates is a hotel development and management company that prides itself on building long-term relationships with both people and organizations. We specialize in the hotel management and development of full service and upscale focused service hotels. Founded in 1999, our mission focuses on serving our guests, clients and staff as a premier hospitality management and consulting firm, applying personal and corporate integrity to each task thereby providing effective, results-oriented, innovative service that generates true value and commitment to excellence.

JOB DUTIES AND RESPONSIBILITIES

Assists in the development of annual sales goals and projections for all revenue sources.
Builds and strengthens relationships with existing and new clients to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
Identifies new business to achieve personal and hotel revenue goals. Records all sales activities in sales database/tracking forms.
- competitors' strengths and weaknesses, economic trends, supply and demand, etc. and knows how to sell against them.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Monitors same day selling procedures to maximize room revenue and control hotel occupancy.
Develops relationships within community to strengthen and expand customer base for sales opportunities.
Execute and support the operational aspects of business booked (e.g. generating proposals, writing contracts, customer correspondences).
Gains understanding of the hotel's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event.
Provides guidance and direction to sales personnel to assist in their professional development.
Provides courteous guest service by responding promptly and efficiently to inquiries, requests, and complaints.
Makes recommendations regarding the budget and manages expenses within approved budget constraints.
Manages the human resources function in the sales area of the hotel in order to attract, retain, and motivate associates: hire, develop, empower, coach and counsel, conduct performance reviews, resolve problems, and provide open communication for all associates.

EDUCATION AND EXPERIENCE

High School diploma or GED; 2-years experience in the sales and marketing, guest services, or related professional area or a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major.

KNOWLEDGE, SKILLS AND ABILITIES

Strong analytical skills relative to impact on hotel revenues
Ability to communicate effectively verbally and in writing
Strong interpersonal skills
Strong understanding of revenue management principles
Proficient in Microsoft Office Products, focus on Excel, Word and Outlook
Ability to travel as needed
Must have flexible work hours that may include evenings, weekends, and holidays

PERKS/BENEFITS

Emerald Hospitality Associates offers a robust selection of perks/benefits that include, but aren't limited to: Paid Time Off, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more!