Job Description

Available Position:

We are currently seeking a highly skilled intermediate technician with the drive and determination to help us support our client base. This position reports to the Service Manager. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user computing issues and is accustomed to leveraging technical training opportunities to improve their skills. If you have the experience and the desire, we'd like to talk to you.

About you:

You are a geek at heart who loves to talk with people and you have a passion for customer service. Others describe this as your natural approach to your work. You love cutting edge technology and think it’s fun to work with and learn about new and innovative technologies and products. As a result, you thrive in a continuous growth environment, love project work, and take control of your own continuous learning. You take pride in handling customer issues quickly, consistently follow-up to ensure they’re satisfied and you maintain strong relationships with your fellow team members and clients. Taking the stress out of IT management for your clients gives you great pride knowing that your work allows your client to focus on their core business. Collaborative environments are where you really shine and you enjoy bringing your ideas forward and seeing them come to reality and seeing them support your team and clients in new ways.

Duties and Responsibilities

Maintain user uptime and computing experience through remote and onsite maintenance
Problem solving IT related issues – determine solution and maintain contact with client during resolution process.
Analyze client’s IT requirements and work with Solutions Architect to deliver appropriate on-premises and/or cloud based solutions.
Growing and develop client relation through exceptional customer service
Installation, maintenance and support of desktop systems, notebooks, tablets, printers, network equipment, etc.
Implement security measures to protect the client's infrastructure from potential threats
Maintenance and support of Windows Servers
Manage and maintain cloud-based infrastructure on platforms such as Azure
Audit and document client’s IT environment, equipment, software, processes and procedures.
Setup Hosted Cloud services (ie: SaaS and IaaS) and provide support
Client onboarding
Ability to work after hours or weekends when required

Core Competencies

Strong troubleshooting and problem solving abilities
Strong interpersonal and communication skills
Strong planning, organizing and time management skills with excellent attention to detail
Ability to work effectively under pressure
Customer service orientated
Dependability and punctuality
Goal and results oriented
Professional and articulate
Commitment to self development and to the team
A valid driver’s license and transportation
Highly motivated to succeed
Committed to continuous education and personal development

Education

Microsoft Certified Professional – (Required or must be actively working towards this certification)
Technical diploma or degree

Experience Required

A minimum of three years experience installing, maintaining, troubleshooting, and supporting the following is essential:

Microsoft 365 Administration
Microsoft Azure Administration
Windows Servers
Hyper-V Virtualization Technology
Windows Clients – Windows 10/11
Antivirus and related security products
Backup systems
Firewall Administration and deployment
Networking technologies (TCP/IP, Routing, Firewall technologies, switch technologies and VLAN etc)
Remote Desktop Services & Azure Virtual Desktop
Active Directory, Group Policy, DNS, DHCP
UPS Technologies

Experience in the following is an asset

Have worked with previous MSP
Mac O/S
Sophos Security products
Sharepoint Services
Internet Information Server
Microsoft SQL Server
Citrix XenApp/Xendesktop
Network Management systems
Disaster Recovery and High availability solutions
SAN (iSCSI and Fiber channel) and NAS solutions

We offer an attractive compensation package, including salary, benefit package including health, dental, life insurance, disability, vacation and personal days.

If these attributes describe you, please send us your resume and cover letter indicating your availability and salary expectations. We look forward to hearing from you!

Job Type: Full-time

Pay: $60,000.00-$80,000.00 per year

Benefits: