Account Manager

Job Description

ABOUT US:

Periphery Digital Inc. is a fast-paced, multilingual digital marketing and advertising agency founded and based in Vancouver, Canada. Specializing in multi-language digital strategy and execution, some of our services include developing paid media strategies to drive leads and conversions, and using multi-language content and digital assets to optimize reach and growth. We believe that when we take good care of our team, the team takes care of us. We're proud to be certified as a Great Place to Work®!

JOB OVERVIEW

A self-starter with a client-first mentality and superior attention to detail, the Account Manager nurtures long-term partnerships and generates revenue by creating and managing strategic relationships. With an excellent understanding of our services, digital marketing and clients’ goals, you will craft comprehensive strategies and present opportunities to existing clients.

Reporting directly to the Account Director and working alongside our Account Services Team, you are also flexible amidst changing client priorities, timelines, and goals, while capitalizing on opportunities to add value to client-campaigns.

RESPONSIBILITIES

Client Management & Strategy:

- Serve as the primary liaison between Periphery Digital and our diverse clientele, ensuring a seamless flow of communication and a deep understanding of their goals across various industries, including but not limited to real estate.
- Lead and facilitate strategy sessions, sales meetings, and regular performance check-ins, crafting solutions that align with client objectives while fostering long-term growth.
- Respond promptly to client inquiries, demonstrating a commitment to excellence and a solution-oriented mindset.
- Develop strategic partnerships that are mutually beneficial, leveraging your understanding of digital and media strategies to drive client success.

Campaign Strategy & Execution:

- Architect and recommend digital media strategies that achieve client goals, utilizing a mix of industry benchmarks and innovative approaches to set and exceed KPIs.
- Proactively explore new markets and opportunities, presenting findings and strategies through compelling reports and presentations.
- Synthesize campaign data into comprehensive reports, highlighting successes and areas for growth, tailored to the unique needs of each client.

Supportive Sales Strategy:

- Collaborate closely with the sales team, contributing to RFPs and pitch decks with strategic insights that underline our value proposition.
- Emphasize account management's role in understanding client needs and crafting strategies that resonate, rather than direct sales.

Team Collaboration & Growth:

- Work in tandem with the media and production teams to ensure flawless campaign execution that meets client objectives.
- Foster a collaborative environment that values each team member's strengths, encouraging open communication and collective problem-solving.

Professional Development & Industry Insight:

- Continuously enhance your understanding of the broader industry landscape, staying ahead of trends and technologies that can impact our clients' success.
- Share knowledge and insights with the team, contributing to a culture of learning and innovation.

IDEAL CANDIDATE QUALITIES

- Exceptional communication skills, with the ability to articulate complex strategies in a clear and engaging manner.
- A proactive problem-solver who anticipates client needs and addresses them with creative and effective solutions.
- Highly organized and responsive, demonstrating a commitment to client success and satisfaction.
- A collaborative team player who thrives in a dynamic, fast-paced environment.

QUALIFICATIONS

- Minimum 2-3 years of experience in an Account Management role, ideally within an agency setting, demonstrating a proven ability to deliver exceptional client service.
- Superior written and verbal communication skills, with a knack for clear and persuasive articulation of complex strategies.
- Proficient in conflict resolution, employing question-based discovery techniques to accurately diagnose client challenges and opportunities.
- Intermediate knowledge of digital marketing, media, and content marketing.
- Familiarity with the Vancouver/Toronto real-estate market, coupled with knowledge of and experience with ethnic marketing platforms (WeChat, RED, etc.), reflecting our diverse client base and market reach.
- A collaborative team player who thrives in a dynamic, fast-paced environment, demonstrating exceptional problem-solving skills and a proactive approach to client management.

Join Us:

At Periphery Digital, we value diversity, creativity, and the drive to succeed. If you're eager to contribute to our team and make a significant impact, we'd love to hear from you.

Periphery Digital is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Job Type: Full-time

Pay: $55,000.00-$75,000.00 per year

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