Job Description

Yardstick Technologies Inc. is a leader in IT outsourcing to small and medium businesses in western Canada. The reason for our success is simple. Build a trusting relationship with our customers by understanding their business as well as they do, implement a technology strategy that supports their growth and then delight our customers with our exceptional service

It is a very exciting time to be a part of the Yardstick team. Certified as a “Great Place to Work”, Yardstick is extremely intentional in the happiness and growth of our people and this all starts with a strong belief in our Core Values and our Core Focus. We repeatedly read in our staff surveys words like “Culture and Teamwork, Empowerment and Autonomy, Growth and Opportunity, Vision and Strategy, and Feedback and Recognition.” These are fundamental characteristics of our company, and the key reasons we attract great new talent and what motivates our people to give their best. We could sit and talk all day about our great company and all the fun we have but we recommend you check us out for yourself at www.facebook.com/YSTinc/

As a part of our team, you can expect the best compensation package that includes progressive benefits, a strong employer RRSP matching program, and a health and wellness spending account. We care about your well-being and work-life balance, so we also include a work- from-home plan and a flex-time program. We are heavily invested in your well-being and regularly run seminars and in-house training around important topics like physical, mental, and emotional health and other important topics like sleep and nutrition. Your future, your happiness, and your health are important to us! Come work with us!

Position Overview

As an Inside Sales Representative (ISR), you will be responsible for scheduling meetings that lead to sales in order to meet sales objectives. The successful applicant will have a strong aptitude for connecting quickly with clients and be able to easily discover their IT support needs. As the Inside Sales Representative, you will be responsible, self-motivated, detailed oriented, and a good communicator. You thrive on making fast connections with other people. As the Inside Sales Representative, it is very important to have great attentiveness and the ability to read other people, to listen to them, and to empathize with them. Personal interactions will generally be upbeat and cheerful, requiring someone who is warm, helpful, and friendly. You have a proven track record of providing excellent customer service and troubleshooting solutions in a busy environment and have experience in the following responsibilities:

Make daily outbound phone calls to potential customers from a given directory.
Set up First Time Appointments (FTAs) with prospective customers for the Outside Sales team.
Successfully monitor and meet weekly Key Performance Indicators (KPIs) for Dials and FTAs.
Ask pertinent questions to understand a customer’s needs. Answer their questions and overcome objections.
·Identify potential sales quickly.
Gather data on potential customers for future strategies.
Keep detailed records of phone calls and maintain the customer database.
Maintain a working relationship and build rapport with all potential customers.

Qualifications