Job Description

As employees of a farmer-owned cooperative, we come to work every day trying to honor the tireless effort and care these farming families put in every day, all day, 365 days a year. Our farmer-owners tend to think in generations, with some of our farms being run by the same families for over a century. We carry this approach into our business, knowing that each and every one of us makes a difference in allowing these generational traditions to continue, taking pride in knowing that we nourish our friends, neighbors, nation, and even the world with healthy and delicious dairy products. Our products include milk, flavored milk, yogurt, dip, sour cream, cottage cheese, Italian cheese, and ice cream mix marketed under the Upstate Farms®, Bison®, Milk for Life®, and Intense Milk® brands.

Sales Operation Specialist

The Sales Operations Specialist will work very closely with the commercial sales team, reseller channel partners, & distributor partners to help drive channel relationship execution and ease of partnership. The Sales Operations Specialist promotes is customer-oriented and will build customer loyalty by facilitating a frictionless sales process as the customer-facing front line team member.

Work Location: In Office

The Sales Operations Specialist provides overall day-to-day support to ensure the effective data management of all sales proposals and opportunities. Administrative tasks include managing multiple inputs on updates to customer portals, to sales revenue and opportunity forecasts, participating in business development/opportunity tracking calls and providing support to the marketing department.

Additionally, this role will maintain effective communications with managers across the company to ensure proper sensitivity to the needs of the sales force and provide outstanding customer support. This position works to ensure all sales organization objectives are completed in a timely fashion. Proactively monitoring and striving to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts.

Being an initiative-taker is critical, as this person will work directly with specific Sales Manager to develop, plan, launch, manufacture, and market their assigned customer accounts.

Ideal Candidate:

Experience using Excel as a reporting and analytics tool to design, create, rollout and improve complex reports and analytical views using pivot tables, connected data sources and charting tools.
Create and maintain a file of all customer contracts and have a synopsis of certain ones with relevant information on key dates, milestones, and contacts.
Confirm PO requirements, billing set up, notations, documents uploaded correctly in applicable systems.
Verify, enter, and monitor data for Customer Portal management.
Monitor proposals and contracts for required POs, approved billing terms, correct billing entity, unusual changes to contract.
Effective communication skills to successfully collaborate with cross functional team members.
Excellent diligence and accuracy skills
Work with customer relations team to manage inventory issues (short code, overruns, etc.)
Support customer sample requests with communication, tracking and follow up on any issues
Manage item transition process to support purchasing team and minimize obsolescence while meeting customer objectives.
Assist in building customer presentations alongside marketing team.
Work with internal team to ensure compliance with customer programs and manage trade allowances and deductions.
Strength in working on cross functional teams, internally and potentially externally.
Support Sales functions including but not limited to maintaining customer contracts and developing synopsis of certain ones with relevant information on key dates, milestones, and contacts.
Teamwork spirited with strong verbal and written communication skills
Work with internal team to ensure compliance with customer programs and
Ability to navigate organization to address challenges and get answers
Desire to learn product portfolio
Interested in gaining knowledge of the financial drivers of our business and that of our customers

Education and Experience:

College Degree/Diploma in relevant course of study preferred, or high school with equivalent relevant work experience.

Pay: $21.48 -$27.93 per hour*

*The salary range indicated in this posting represents the minimum and maximum of the salary range for this position. Actual salary will vary depending on factors including, but not limited to, budget available, prior experience, knowledge, skill and education as they relate to the position’s qualifications, in addition to internal equity. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays.

Upstate Niagara Cooperative, Inc. is committed to equal employment opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

Job Type: Full-time

Pay: $21.48 - $27.93 per hour

Expected hours: 40 per week

Benefits: