Job Description

Role:

This is an entry-level position, responsible for providing customer service and customer account management, for a territory size of approximately $2-3 million, to promote Sysco’s products and services. Accounts primarily utilize eCommerce for order needs. Individuals in this position are committed to providing the exceptional level of customer service via telephone, email, Virtual Communication Platforms and in person (upon request). Individuals in this position are committed to providing an exceptional level of business to business (B2B) Sales consultation, penetrate and grow customer base, account management, customer service, and innovative solutions that differentiate Sysco in the marketplace.

Role Responsibilities:

Articulate and demonstrate the Sysco value proposition to engage and onboard new customers to Sysco products, services, and promotions
Increase customer share of wallet and improve sales mix
Mandatory use of CRM tool (Sysco 360) as customer relationship management and pipeline management, as well as communication and measurement tool
Manage an effective combination of order management channels, including Phone, Email, and eCommerce (50% minimum for eCommerce) of all customer order management
Develop account portfolio, and retain customer accounts to achieve profitable sales growth within assigned territory
Problem solving to resolve customer issues and ensure a positive customer experience
Evaluate customer business needs and analyze market trends to develop customer centric product and service solutions
Be informed of market conditions, product innovations, and competitors' products, and sales; share information with customers as part of value-added services provided
Take a proactive approach to owning learning/development and actively participate in large group, district and specialized training and programs to sharpen consultative selling skills and product knowledge
Credit and Accounts Receivables management
This position typically works traditional business hours, but the hours may vary per position based on customer needs. May be required to work additional hours as required
Perform other duties as assigned

Qualifications/Skills/Job Requirements:

Experience in sales or an equivalent in the food service industry is highly preferred, but not required
Bilingualism preferred (English, and French or Arabic)
Completion of post-secondary education or equivalent experience
Strong communication and customer service skills; ability to effectively communicate with internal and external teams
Solid analytical problem-solving skills, including familiarity with analyzing reports and deriving insights from data
Strong ability to collaborate with internal and external stakeholders
Intermediate proficiency with Microsoft Office Suite and eCommerce concepts
Excellent organizational and project management skills, including the ability to execute multiple initiatives at the same time
Flexible work schedule, including Sundays and holidays

Job Types: Full-time, Permanent

Benefits: