Job Description

About Chattr: Chattr is an exciting Tampa-based HR tech start-up on a mission to build an industry redefining software that changes hourly workforce hiring forever. Despite the big tech layoff headlines, we are fully-funded and in growth mode, continuing to build on our 2023, 100% annual growth.

We believe it takes great people to change the world and we need boundless energy and enthusiasm to do it. That’s why our team lives our company values, and we hire based on them, too. Our industry-changing rocketship is headed to new heights and we need fuel to get there. Are you ready?

5 Reasons You’ll Want to Work with Us:

You want to work with a team that is competent, confident, passionate, and focused on achieving big goals and redefining an industry
You want to work on a product with the potential to grow into a billion-dollar business, become a household name, and help millions of people get jobs easier.
You want to have a voice.
You want to be part of a fun, healthy and supportive culture.
You want to work at a company where you will get to accelerate the next level of your career.

About the Opportunity:

Department: Client Success

Direct Report: Manager of Client Success

Location: Tampa, FL (Hybrid Work Schedule)

Summary of Job:

The Client Success Account Manager is an ultra-important role at Chattr. You are responsible for building and managing the relationship with new and existing clients throughout the lifecycle of their engagement. This position encompasses a unique combination of nurturing client management yet savvy sales/closing skills.

Our client success team prides itself on unmatched service levels. You will need to provide superior client support by finding ways to surprise and delight our clients at every turn. Our mission is to make hiring the easiest part of our clients day and our team is maniacal about driving results for our clients. This position truly makes a difference, not only within Chattr, but through helping the thousands of users that rely on the Chattr platform each day.

Key Responsibilities:

Guide clients through the onboarding process, ensuring their transition to Chattr is seamless.
Create new user accounts based on each clients customized needs
Provide ongoing client support via our collaborative support channels
Work with the client to establish success metrics through various stages of their engagement.
Anticipate needs to discover potential pain points and work to create solutions for the clients needs.
Create and conduct onboarding training, demos and webinars.
Collect, organize, and communicate customer feedback and insights to the Customer Success Lead to help drive innovation and improvement.
Be a continual learner to maintain knowledge of all our products, policies, and services to help educate our customers on how best to utilize Chattr
Any other duties asked of you by the company…remember its a start-up!

Minimum Requirements:

Technical Skills:

MS Office & Excel
Google Suite Tools
HubSpot (preferred) or expert use of any type of CRM software

Our Ideal Team Member

Loves supporting customers and wants to do it for a career
Thoughtful. Someone who always goes above and beyond to surprise and delight our customers
Excellent Communication Skills
Confident, Outgoing Personality
Optimistic & empathetic problem-solver
Strong Work Ethic
Highly Reliable
Passion for Learning

Our Corporate Culture