Sales Relationship Manager

Job Description

WHO WE ARE

Destination Toledo Convention and Visitors Bureau, a not-for-profit enterprise, is the official Destination Marketing Organization (DMO) for Lucas County and the greater Toledo region. Destination Toledo's core mission is to attract meeting, convention, and tourism business to the greater Toledo area with an enthusiastic team of Toledo experts.

POSITION SUMMARY

Destination Toledo is seeking a full-time Relationship Manager to join our team. This person will report directly to the Director of Sales and Relationship Management. We believe successful sales teams are quick to connect while building and creating relationships with customers and each other. The ability to develop effective and long-term relationships with group and key industry leaders is paramount to the Relationship Manager position. Some examples include - but are not limited to – group travel leaders, key attractions, our hotel partners, national and statewide associations, top employers in the Toledo Region, and visitors to the region.

The ideal candidates will be outgoing, people-oriented, and persuasive. Candidates will be able to drive sales from prospecting to closing and build relationships through account servicing and follow-up. The position requires high energy, attention to detail, and a positive response to pressure. The Relationship Manager is a strategic salesperson who serves as a tourism ambassador for Lucas County and the Greater Toledo region. Reliable transportation with the ability and willingness to travel is required.

RESPONSIBILITIES

· Prospect for new group-related business, utilizing our Customer Relationship Management (CRM) system, internet, telephone contacts, trade shows, referrals, and industry organizations.

· Respond to Requests for Proposals (RFP), qualify leads, and deliver to partners utilizing our CRM system.

· Join membership organizations applicable to target markets. Attend meetings to strengthen existing relationships, network, and prospect new business opportunities.

· Actively manage the sales process through the use of our CRM system.

· Prepare custom bid packets and deliver sales presentations to clients

· Deliver first-rate customer service by maintaining contact with the client throughout the process; sales, services, event, and follow-up. Ensure their satisfaction and aim for repeat business.

· Know the competition and sell against cities competing with the Toledo region.

· Develop a strong working knowledge and build great relationships with our region's hotels, attractions, and services.

· Foster a close working relationship with our local partners.

· Meet or exceed personal sales goals and collaborate with other sales team members to achieve departmental sales goals.

QUALIFICATIONS & SKILLS

· Bachelor's/Associates degree and/or equivalent sales experience

· Thorough working knowledge of Microsoft Office

· Willingness and availability to travel

· Access to reliable transportation with ability to conduct regular outside sales calls

· Possession of a valid Driver's License

· Strong Emotional Intelligence (EQ)

· Ability to sell (lead development, execution of sales plans, sales skills)

· Exceptional customer service skills

· Excellent verbal and written communication skills in the English language

· Public speaking and presentation skills

· Detail-oriented

· Knowledge of the hospitality industry and hotel sales is a plus

Destination Toledo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To apply, please submit a cover letter and resume. Please include the position you are applying for in the subject line of your email.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Travel requirement:

• Up to 25% travel

Education:

• Associate (Preferred)

Experience:

• Sales & Hospitality: 2 years (Preferred)
• Sales and Hospitality: 2 years (Required)

Ability to Commute:

• Toledo, OH 43604 (Required)

Ability to Relocate:

• Toledo, OH 43604: Relocate before starting work (Required)

Willingness to travel:

• 25% (Required)

Work Location: Hybrid remote in Toledo, OH 43604

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