Sales Consultant

Company:

For more than thirty years, Inspire Communities and its predecessor companies have developed, acquired, and managed manufactured housing communities nationwide. Today we are one of the country's largest owners and operators of manufactured housing communities and recreational vehicle resorts. We create vibrant, affordable communities for working families and retirees and attractive vacation destinations for seasonal travelers. With financial sponsorship from one of the world's largest alternative investment managers, we bring institutional discipline to our entrepreneurial roots and are positioned for continued significant growth.

Our Mission:

To create Clean, Safe, and Engaging Communities where people are happy to live and proud to call home.

Job Summary:

The Sales Consultant is responsible for closing the sale and rental of homes by meeting with prospective buyers and renters, entering new visitor registration cards into the prospect tracking system, showing inventory homes, submitting new applications for approval, and taking the necessary steps to facilitate closings on deals in progress. For the Online/Inside Sales Consultant position, responsibilities will include supporting sales efforts by managing and driving leads specific to the Smart Buyer program. Additionally, this role will collect and evaluate potential sales opportunities by working with current rental pools in the Inspire portfolio to educate, qualify, and engage current renters and assist the onsite sales consultant to turn them into homeowners. This jobholder reports to the National Vice President of Sales and assumes other duties as assigned or apparent.

Duties/Responsibilities/Essential Functions:

The essential functions below describe the general requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent's performance objectives as outlined by the incumbent's immediate supervisor or manager.

• Sells or rents homes to prospective residents in a timely fashion.
• Tracks all sales, rentals, and marketing traffic accurately to further identify, research, and analyze sales options.
• Follows-up on sales and rental opportunities to connect with prospective residents.
• Develops friendly, professional relationships with residents.
• Maintains the set color accents and feature cards in inventory.
• Verifies that each lease-option home has been visited and is ready for sale or rental.
• Monitors the maintenance of model homes and sales offices.
• Submits single unit purchase information on all lender repurchase agreements (repos) to the Regional Manager or VP of Homes.
• Notifies the Regional Manager or VP of Homes (if applicable) of any home that a lender is planning on moving from and out of the community.
• Remains current on customer needs, industry trends, market activities, and competitor actions.
• Transcribes, formats, inputs, edits, retrieves, copies, and transmits text, data, and graphics to produce documents and presentations.
• Visits inventory homes regularly and completes model checklists.
• Maintains Company brand with company-approved signage and flags.
• Visits local retailers and participates in local association events.
• For online/inside sales consultants:
  • Provide consistent follow up on Smart Buyer leads until they are ready to be handed off to an onsite sales consultant.
  • Procure initial appointments with leads to meet with onsite sales consultant.
  • Actively communicate with customers via phone, email, and live chat with the ability to communicate via multiple channels at one time.
  • Document all customer interactions in company supported tool.
  • Follow up with customer after appointment with community team to provide feedback to community and sales leadership.
  • Partner with sales, homes, and transactions teams to provide accurate and up to date information to our customers.
  • Create and roll out reporting tools to show successes and opportunities to upper management and sales leadership.

Required Skills/Abilities/Knowledge:

• The ability to anticipate and respond to customers accordingly.
• Must be able to work with minimum supervision and a high degree of self-control to maintain a composed, problem-solving approach when faced with controversial issues and pressing time demands.
• Must be able to relate well to others across functional business units to build rapport.
• The ability to use active listening skills with critical and analytical thinking to understand residents' requirements and needs.
• Excellent written and verbal communication skills.
• Must have focused, outstanding customer service skills to attend to residents' needs and preferences and to keep Company and resident information confidential.
• The ability to quickly recover from disappointment or rejection.
• Must be proficient in all Microsoft Office applications as well as applications related to the specific position.

Supervisory and Managerial Responsibility

• Does not supervise or lead.

Education and Experience:

• A high school diploma or equivalent is preferred.
• Sales experience is required, preferably real estate sales.
• Property management experience a plus.

Travel Requirements/Work Environment Conditions and Demands

• N/A

Physical Requirements, with/without Reasonable Accommodations:

• Prolonged periods of sitting, using hands and fingers to handle or feel objects, (including using tools or controls customary to the position), standing, walking, kneeling, and reaching or lifting with hands and arms. Must be able to hear clearly (with or without the use of a hearing aid) and frequently lift and/or move up to 25 pounds.
• Must be able to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus (with or without the use of glasses or contact lenses).

Note: This job description does not state or imply that these are the only duties to be performed by the employee assigned to this position. Employees will be required to follow other job-related instructions and to perform other job-related duties directed by the personas authorized to give instructions or assignments.

Inspire Communities is an equal opportunity employer. All aspects of employment including the decision to recruit, examine, hire, train, promote, discipline, or discharge, as well as every aspect of personnel policies, work assignments, work environment, and other benefit and privileges of employment, will be based on merit, competence, performance, and business needs and free from illegal discrimination. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sex (including pregnancy, childbirth or related medical condition), genetic information, gender, sexual orientation, gender identity or expression, military or veteran status, or any other protected under federal, state, or local law.