Job Description

Position Overview:

We are seeking a highly skilled and experienced Senior IT Support Specialist to join our team in a Managed Service Provider (MSP) environment. The ideal candidate will have a strong background in providing technical support, managing complex IT infrastructures, and delivering exceptional customer service. With a minimum of 8 years of relevant experience and certifications such as A+ and Networks+, the Senior IT Support Specialist will play a crucial role in maintaining the stability and efficiency of our clients' IT systems. This is not a work from home position.

Responsibilities:

Provide advanced technical support to clients in a variety of industries, both remotely and on-site, ensuring timely resolution of technical issues and minimizing downtime.
Diagnose and troubleshoot complex hardware, software, and network-related problems, utilizing comprehensive knowledge of IT systems and infrastructure.
Serve as an escalation point for junior IT support team members, providing guidance, mentoring, and knowledge sharing to enhance overall team performance.
Collaborate with clients to assess their IT needs, recommend appropriate solutions, and implement strategies to optimize their IT environments.
Manage and maintain client networks, servers, workstations, and other IT infrastructure components, ensuring system reliability, security, and performance.
Implement security best practices, including antivirus, firewall, and intrusion detection systems, to safeguard client data and infrastructure.
Monitor network performance and proactively address potential issues to prevent disruptions and ensure optimal system operation.
Participate in the planning and execution of IT projects, such as system upgrades, migrations, and deployments, while adhering to project timelines and budgets.
Maintain accurate documentation of IT systems, configurations, procedures, and troubleshooting steps to facilitate efficient issue resolution and knowledge sharing.
Keep up-to-date with the latest trends and advancements in IT technologies, certifications, and industry best practices, applying this knowledge to improve service delivery.
Collaborate with vendor partners and service providers to coordinate hardware and software procurement, warranty services, and technical support.
Assist in client onboarding and offboarding processes, including hardware and software provisioning, user account management, and data migration.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field preferred.
A minimum of 8 years of experience in IT support, with a significant portion of that experience gained within an MSP environment.
Industry certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+ and other relevant certifications are highly preferred.
Proven expertise in diagnosing and resolving complex technical issues across hardware, software, and network infrastructure.
Strong knowledge of Windows and Linux operating systems, Active Directory, Group Policy, and virtualization technologies.
Extensive experience with Microsoft Office 365 suite, including administration, configuration, and troubleshooting of applications such as Exchange Online, SharePoint, Teams, and OneDrive.
Proficiency in Azure services and cloud solutions, including virtual machines, Azure AD, and Azure security principles.
In-depth understanding of Office 365 security and compliance features, including data loss prevention (DLP), multi-factor authentication (MFA), and retention policies.
Comprehensive knowledge of cybersecurity best practices, threat detection, and incident response protocols.
Familiarity with industry compliance standards such as GDPR, HIPAA, or SOC 2, and the ability to implement appropriate technical measures.
Experience in assessing security vulnerabilities, conducting risk assessments, and implementing security solutions.
Strong understanding of network concepts, including TCP/IP, DNS, DHCP, VPN, routers, switches, and firewalls.
Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical clients.
Strong problem-solving skills and the ability to work independently or collaboratively in a team environment.
Project management skills to effectively manage and prioritize tasks in a dynamic and fast-paced environment.
A proactive and results-oriented mindset, with a commitment to continuous learning and professional development.
Engaging and collaborative work culture that values innovation and teamwork.

If you meet the above qualifications and are eager to contribute your expertise to a forward-thinking MSP, we encourage you to apply with your updated resume and a cover letter outlining your relevant experience and certifications.

Job Type: Full-time

Pay: $4,750.00 - $6,500.00 per month

Benefits: