Membership Director

This position supports the mission and work of the Y, a leading nonprofit, charitable organization. The Membership Director at the YMCA of Central New York leads the Membership Departments at the assigned branches; maintains a supportive and positive atmosphere that welcomes and respects all individuals; responds to member, guest, and staff needs; and promotes membership and branch activities. The Membership Director provides direct leadership and assures the well-being for each participant and staff in line with YMCA of the USA guidelines and association policies in accordance with their training.

• Bachelor's degree in related field or equivalent experience
• YMCA Team Leader certification required, multi team leader certification preferred
• Three to five years related experience preferred (e.g., Membership coordinator or supervisor)
• Proven knowledge in assigned department(s)
• Proven track record of building program participation and relationships with members, participants, and volunteers
• Excellent interpersonal skills are critical and essential to the success of this position
• Demonstrates excellent planning, organizational, time management, and attention to detail skills
• Proficiency in a variety of software applications including but not limited to Microsoft Office
• Possesses and demonstrates excellent customer service, decision-making, problem solving, team oriented, and critical thinking skills
• Demonstrates leadership skills in an outgoing, friendly, assertive, professional, and mature manner
• Effective communication skills necessary to inform, counsel, motivate, and support members and staff
• Must be observant, safety-conscious, and able to react calmly and quickly in an emergency
• Able to work flexible schedules

• Models and teaches the YMCA core values of caring, honesty, respect, and responsibility with members, colleagues, staff, guests, volunteers, partners, and vendors.
• Develops, maintains, and facilitates positive relationships with and between volunteers, members, program participants, staff, partners, and colleagues at all levels of the organization.
• Responsible for overall supervision and support of Member Service staff and volunteers and follows and implements Association policies and procedures.
• Oversees, evaluates, and grows all Membership Services ensuring community needs are met and risk management is in place in accordance with YMCA guidelines; and through motivational support and guidance supports members, program participants, and staff in achieving their goals. Work schedule will include direct service, as needed.
• Responsible for overall fiscal management, reporting, deadlines and budgets for the assigned Membership Departments.
• Follows association guidelines to develop, promote, market, and manage Member Services and offerings in a manner consistent with YMCA core values. Assists with the development and implementation of membership acquisition, retention, and orientation strategies.
• Communicates and cooperates with others to coordinate facility and program needs.
• Stays up to date and assists with all facility changes program and their including but not limited to events, holidays, schedule changes, and facility closures.
• Implements and follows all Membership procedures and guidelines, including those pertaining to health and safety, member database, member information, cash handling, sales, registrations, forms, records, reports, and staff expectations, and supports staff to do the same.
• Communicates with staff, participants, and members in a timely and professional manner and answers all questions that will support a positive experience with the Y.
• Ambassador of all YMCA programs with a focus on Membership and member engagement that fosters loyalty among those we serve.
• Ensures that staff Maintain Member Service area, equipment, and supplies in an orderly and safe manner. Assists in maintenance and upkeep as required by the YMCA of Central New York, local and county health departments, and The YMCA of the USA.
• Implements, follows, and enforces all YMCA policies, rules, regulations, and procedures, including emergency and safety procedures, and those for the prevention of child abuse, fostering a pleasant, professional, and safe environment.
• Ensures that there is a maintained system to monitor certification and/or training status of all department staff.
• Participates in activities, trainings, workshops, conferences, etc., that will enhance personal and professional growth.
• Provides leadership and participates in the Membership Quality Team.
• Active leader in Annual Campaign goals.
• Attends all mandatory meetings and trainings.
• Participates as Relationship Manager on Duty per branch schedule.

• Engaging Community: Builds bridges with others in the community to ensure the Y’s work is community-focused and welcoming of all, providing community benefit.

• Communication & Influence: Listens and expresses self effectively and in such a way that engages, inspires, and builds commitment to the Y’s cause.
• Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations.
• Critical Thinking & Decision Making: Makes informed decisions based on logic, data, and sound judgment.
• Developing Self & Others: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.

• Must complete New Employee Orientation, Child Abuse Prevention, Mandated Reporter, Blood borne Pathogens, Employee Safety, Hazard Communication, and all other required trainings as assigned prior to start of position.
• Must obtain YMCA Member Service Trainings within 60 days of hire.
• Must hold and maintain CPR, AED, and First Aid certifications prior to initial assignment to position.
• Must complete Emergency Oxygen Administration Certification within the first 90 days of employment.