Job Description
Department: Sales
Location: Fargo, ND
Job Title: Customer Retention Specialist
Reports To: Sales Manager
Type of Position: Full-time, 40hrs+/week
General Description:
This position requires a organized individual with a positive attitude. Excellent customer service and communication skills (written and verbal) are critical. Must be able to work independently, be self-sufficient, flexible and a team player. Requirements of the position include, but are not limited to:
- Daily data entry
- Daily calls to customers regarding contract retention of DirecTV and Mitel Software assurance
- Processing of paperwork needed
- Weekly call with sales manager
- Weekly reporting of process
- Cross referencing databases to confirm accurate information as needed
Preferred Work Experience:
- One or more years of customer service and/or sales experience
- One or more years of data entry experience
Education Requirements:
- High School Diploma
Salary and Benefits:
- Paid Time Off (PTO) - 17 days per year plus
- 9 Paid Holidays
- 401k Match of 4%
- Health Insurance Allowance Pinnacle pays 50% and Employee pays 50%
Hourly Wage (depending on experience): $18-$20 based on experience
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