Job Description

At LegitScript, we are passionate about making the internet and payment ecosystems safer and more transparent. We help companies of all sizes keep their services legal and safe for consumers. To do this, LegitScript combines big data with the world’s leading team of experts skilled in highly regulated and complex sectors, including transaction laundering detection, pharmaceuticals, online gambling, and more.

The result? Unmatched accuracy and deep risk analysis that identifies which commercial entities play by the rules, and which do not. Our diverse industry partnerships provide unique insights that keep businesses and governments at the forefront of emerging trends. That’s why LegitScript is trusted by the world's largest search engines, internet platforms, payment companies, and regulatory agencies.

We are seeking an experienced and strategic Director of Sales to lead a focused team of account executives and account management to drive revenue growth in LegitScript Certification. This individual will be responsible for developing and maintaining strategic partnerships, providing leadership to ensure Certification partners and clients receive the highest level of service, and collaborating across teams to drive growth, client satisfaction, and expansion. The ideal candidate will have a proven track record in account management and a deep understanding of the value of nurturing relationships to achieve long-term growth and strategic partnerships.

What You'll Do:

Lead and manage a team of account executives/managers, providing coaching, guidance, and support to ensure effective performance and professional growth.
Set short- and long-term goals for the direct team, aligning with the company’s revenue objectives and growth strategy.
Monitor and evaluate team performance, identifying challenges, providing feedback, and implementing strategies to optimize productivity.
Guide the team to act as the main point of contact for accounts, ensuring strong, long-term client relationships and partnerships.
Support direct team in understanding client goals, industry challenges, and trends, enabling them to offer relevant and value-added solutions.
Facilitate regular executive-level meetings with key clients to assess satisfaction, strengthen relationships, and identify opportunities for growth.
Oversee the development and execution of account strategies to achieve revenue targets and growth objectives.
Identify and prioritize cross-sell and upsell opportunities, collaborating with sales and other teams to expand the product or service portfolio.
Drive a culture of customer-centricity, ensuring the direct team proactively uncover opportunities for value creation.
Work closely with the Client Relations, Operations, and Product teams to ensure that products or services are delivered successfully, meeting or exceeding expectations.
Serve as a point of escalation for critical client issues, ensuring that all matters are resolved swiftly and effectively.
Drive initiatives to improve customer satisfaction and retention, with a strong focus on maximizing client engagement.
Lead contract negotiations, ensuring agreements are mutually beneficial and align with company goals.
Oversee the renewal process, ensuring contracts are renewed in a timely manner and client needs are met throughout negotiations.
Support direct team in developing and maintaining comprehensive account plans, providing regular performance reports to senior management.
Lead revenue forecasting efforts, using data-driven insights to inform strategic decision-making.

What You'll Bring:

Comprehensive experience in Account Management, Sales, or Customer Success, with proven success in a leadership role managing enterprise accounts.
Proven experience in collaborating with multiple teams and stakeholders, demonstrating the ability to align teams towards achieving common goals.
Strong experience in contract negotiation, with a track record of delivering successful outcomes for both the company and clients.
Experience using CRM software such as Salesforce and knowledge of account acquisition/planning methodologies.
Excellent communication, time management, and problem-solving skills, with the ability to use good judgment and make strong independent decisions.
Ability to inspire and lead a team, fostering a collaborative and positive work environment.
Strong interpersonal skills, with the ability to build and maintain effective relationships with clients and team members.
Deep knowledge of client relationship management best practices, including client retention, satisfaction, and growth strategies.
Willingness to set and maintain high standards of performance for self and the team, consistently striving for excellence.
Ability to stay updated on market and industry trends, industry developments, and emerging opportunities.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Alternate Sitting or Standing at Will. The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
Entering text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine or 10-Key numeric keypad.
Repeating motions that may include the wrists, hands and/or fingers.
Expressing or exchanging ideas by means of the spoken or written word to impart oral and written information to clients or the public and to convey detailed spoken or written instructions to other workers accurately or quickly.
Employee is required to have close visual acuity at approximately 20 inches or less to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; Specific vision abilities required by this job include close vision.
The ability to hear, understand, and distinguish. A yes or no answer is captured for each of the four hearing requirements listed:
In person speech Yes
Telephone Yes
Other remote speech Yes

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Please note that visa sponsorship is not available for this position. We cannot support international remote work.

In addition to competitive salaries, full-time employees enjoy a great benefits package:

Multiple Medical plans (one with $0 employee premium option), Dental & Vision plans
401k with company match and immediate vesting
Generous paid time off package and 11 paid holidays
And much more!

If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in LegitScript’s mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

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