Job Description

Position: Customer Care Specialist

Department: Sales, Cares

Reporting to: Sales Manager, Cares

Compensation: $17.00 per hour

Location: Indianapolis, IN (Full-Time, In-Office)

About Us

Join MyPlanAdvocate and make a difference in people’s lives as a healthcare advocate. Our team is dedicated to providing personalized guidance and support to help individuals and families navigate the complexities of healthcare. As an associate, you’ll have the opportunity to empower clients to make informed decisions about their healthcare plans and navigate the system with confidence. We offer a supportive and collaborative work environment and opportunities for growth and advancement. Join us and make a meaningful impact at MyPlanAdvocate.

We are looking for a Customer Care Specialist!

We are seeking a skilled Customer Enrollment Specialist to guide customers through the enrollment process for various Medicare insurance programs. This position requires a very careful adherence to well-defined work where repeatable results are needed. The work is highly precise in nature and requires a very strong attention to detail. It is vital for the work output to be very high quality, with correct results, time and time again. Checking and double-checking is often necessary; individuals performing the job must be patient and conscientious. Both the content and the presentation are important; all work must be highly polished. There is little ambiguity in this job. It is very clear what needs to be done and what the expected results are. The established procedures and processes must be followed closely; there is little room or necessity to modify them. Much of the work can be accomplished by working at a steady, even pace. There is much consistency and familiarity from one day to the next. It is generally feasible to plan large blocks of work ahead of time. When work duties change, there is ample foresight and time to prepare. The work is best accomplished working as an individual, without a great dependence on other people or "politics" for results. The work is helpful in nature, providing support and/or service to others in an environment free from competition. Interacting with customers requires a professional, formal manner where the focus is on completing the task pleasantly and correctly.

Job Duties

· Date Entry/Processing:

o Entering and processing data accurately and efficiently following established procedures.

o Verify and double-check data for errors to ensure high-quality output.

o Following clear and well-defined processes for data manipulation and handling.

· Quality Control:

o Inspecting and ensuring the accuracy and completeness of information or tasks.

o Maintain consistent quality standards throughout the work process.

o Identifying and resolving any discrepancies or errors found during the review process.

· Customer Service:

o Provide helpful and courteous customer service while processing transactions or inquiries.

o Communicating clearly and concisely with customers in a professional manner.

o Answering customer questions related to specific procedures or information.

· Documentation Preparation:

o Formatting and preparing documents according to established guidelines.

o Maintaining a high level of attention to detail in presentation and content.

o Proofreading and editing documents for accuracy and clarity.

· Independent Work:

o Working independently on assigned tasks with minimal supervision.

o Planning and prioritizing work effectively to meet deadlines.

o Following established procedures without requiring significant collaboration with others.

Key Skills Required:

· Strong attention to detail

· Accuracy and precision

· Ability to follow established procedures

· Patience and conscientiousness

· Excellent written and verbal communication skills (factual, polite, professional)

· Ability to work independently with minimal supervision

· Problem-solving skills (within established procedures)

· Customer service skills (if interacting with customers)

What we Offer!

· Flexible Time Off

· Paid Company holidays

· Medical, HSA, Dental, Vision, Life Insurance and more

· Matching 401(k) Contribution

· Discounts with Hotels, Rental Cars, Entertainment, Attractions, & More!

· Maternity/Paternity/Adoption pad time.

· Employee Assistance Program.

· Company-supplied computer equipment

Recruitment Process

We are committed to creating a fair and transparent hiring process. As part of this process, we conduct reference checks and past employment verifications for all shortlisted candidates. This helps us ensure the accuracy of information provided and gain valuable insights into your qualifications and work ethic.

We are an E-Verify Employer: To comply with federal law, we utilize the E-Verify system to verify the employment eligibility of all new hires. For more information about E-Verify, please visit the U.S. Citizenship and Immigration Services (USCIS) website: E-Verify USCIS website: e-verify.gov.

EEOC Statement: MyPlanAdvocate is an equal-opportunity employer. MyPlanAdvocate prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. MyPlanAdvocate conforms to the spirit as well as to the letter of all applicable laws and regulations.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance
Work from home

Shift:

8 hour shift

Weekly day range:

Monday to Friday
Weekends as needed

Work setting:

Call center
Office
Remote

Application Question(s):

Are you legally authorized to work in the United States for any employer?
Will you now, or in the future, require Visa sponsorship for employment at MyPlanAdvocate?
Can you meticulously enter and process the dates with high accuracy?
Are you comfortable precisely following established procedures?
Are you comfortable communicating clearly and professionally with clients?
Can you work independently with minimal supervision?
Are you comfortable planning and prioritizing your workload to meet deadlines?
Do you consent and authorize us to conduct a professional employment reference check as part of the interview process? Please note that we will only ask you for references when a candidate is considered a finalist.
I would like to receive SMS notifications to the phone number provided about this job or other job opportunities relevant to my skill set. Messaging and data rates may apply. Please answer with Yes or No.
Did someone at MyPlanAdvocate refer you? If yes, what is their name?

Ability to Commute: