Job Description

Position : Inside Sales Team Lead

Location : 9900 Cavendish Blvd, Suite 310, Saint-Laurent, QC H4M 2V

Equipping Helicopters Worldwide

DART Aerospace provides industry-leading design, manufacturing and market-certified solutions for the helicopter and aerospace industry. With an impressive line-up of over 1,500 STC's and over 10,000 products, DART provides a unique and comprehensive portfolio of aftermarket products, accessories, spare parts, and tools for both civil and military operators, supporting all major rotorcraft OEMs, including Airbus, Bell, Leonardo, Robinson, MD and Sikorsky.

DART's key products include aerial firefighting systems, emergency flotation systems, landing gear components, tools and ground support equipment, interior and exterior accessories, cargo expansion, windows and doors, cable cutters, engine and drive systems and external load equipment. DART’s extensive engineering capabilities and manufacturing centers of excellence deliver fast time-to-market solutions with superior customer support in over 120 countries worldwide.

Job Summary

DART has been growing at a rapid pace over the last few years. To sustain its rapid growth, we are committed to strengthening our customer-facing sales team. The Inside Sales Team Lead position will require to work as a part of a sales team to develop both new and existing business relationships. Integrity, vision, professionalism and passion are key components of this position.

Responsibilities:

Serve as the primary point of contact for key customers, ensuring timely and effective communication
Build and maintain strong relationships with key customer contacts to understand their needs and expectations
Lead and manage the CXR team, providing guidance, training, and support to team members
Foster a customer-centric culture within the team, emphasizing responsiveness and proactive communication
Oversee the resolution of customer issues, working closely with relevant departments to address concerns promptly
Implement effective solutions to prevent the recurrence of identified issues
Develop and implement strategies for enhancing customer satisfaction and loyalty
Regularly assess and improve the customer experience processes, identifying areas for optimization
Work as part of the Commercial Team to support Sales Managers and Sales Directors with daily order processing and quoting
Daily communications with clients globally
Capability to work with multiple departments internally on customer inquiries
Ability to work with an ecommerce platform and provide support to the client base with online activities
Coordinate and redirect technical questions or clarifications to the proper teams
Ensure data integrity at all times when entering or adjusting data points for orders and accounts
Validate product attributes such as inventory and pricing to make sure requested product is available
Manage KPIs for team and customer portals
Other duties as required

Qualifications:

Years of experience a minimum of 3 years’ experience in Customer Service / Sales
Detailed oriented data entry skills
Advanced working knowledge of Microsoft Word, Excel and Outlook
Experience in working with a CRM and ERP
Strong organizational skills and time management skills
Ability to work in a fast-paced environment
Fluent in English. Basic working knowledge of French/Spanish languages an asset
Must be results-oriented and possess leadership skills
Ablility to work in a team environment
Must possess excellent verbal and written communication skills

Job Types: Full-time, Permanent

Benefits: